Tamara Carr
Indian Trail,NC
Summary
Dedicated HR professional with strong grasp of employment laws, compliance issues and performance management. Highly efficient in time-critical situations. Adept at managing a wide range of employee relations issues.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager - Subcontractor
Clean City LLC
Atlantic Beach, NC
06.2022 - Current
- Supervise cleaning staff of 15-20 to ensure compliance with company policies and procedures.
- Work directly with property management and company owners to ensure guest satisfaction and triage any communication to cleaning team
- Manage inventory and supply chain
- Lead hiring, onboarding and training in conjunction with owners to fulfill business needs
- Review reporting from previous beach seasons to stay up to date on trends
- Establish positive and effective communication among cleaning staff, company leadership, and property management group resulting in reduced miscommunications, and missed deadlines.
Human Resources Manager - Teammate Relations
Monro, Inc.
Charlotte, NC
05.2022 - Current
- Conduct effective, thorough, and objective investigations and/or manage and resolve complex employee relations issues in a timely manner; consult with Director of Teammate Relations and/or Legal as needed and provide guidance or feedback to business partners on the outcome
- Review Hotline/Ethics portal for new reports, investigate and/or follow up with applicable parties regarding outstanding reports to drive for completion and compliance
- Support Director of Teammate Relations in standing up a fully vetted and compliant workflow within SSC and the field for project list(s)
- Analyze HR metrics to identify trends relative to ethics reporting
- Maintain knowledge of legal requirements related to day-to-day management of employees; work with Director of Teammate Relations to identify policy or process updates to reduce legal risks and ensure regulatory compliance
- In conjunction with Director of Teammate Relations and Legal, handle charges from beginning to end as assigned
- Partner with Teammate Relations Sr HR Coordinator regarding reports or investigation requests as needed
- Cross-train on Unemployment claims, compliance required postings and HR systems
- Partner across HR to develop and/or facilitate trainings to support education and awareness in appropriate areas or topics
- Work closely with leadership and Teammates to improve work relationships, build morale, and increase productivity and retention
Human Resources Manager
ARAMARK, Higher Education
Wilmington, NC
09.2021 - 08.2022
- Monitored and handled employee claims involving performance-based and harassment incidents and provide resolution to complex and confidential issues
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies and strategic planning for future state of the business
- Researched most current job trends, market data and internal pay inequities and made recommendations to management regarding salary compensation
- Created development plans for frontline managers to enable sufficient growth and versatility within the organization
- Counseled managers regarding compliance risks and company standards
- Devised hiring and recruitment policies for 300 plus employees on campus
- Directed job fairs and partnered with local non-profit organizations to bring in talent for long term and seasonal positions
- Motivated employees through special events, incentive programs and constructive feedback
- Streamlined HR processes, coordinated new hire orientations and provided onboarding and training for new employees
- Collaborated with regional HR team to determine process inefficiencies and resolution
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees
- Developed improvement and corrective action plans to bring operations in line with requirements
- Evaluated success of training programs and recommended improvements to senior leadership to enhance effectiveness
- Created communication plans in accordance with special projects to ensure all deadlines met
Sr. Human Resources Representative
Ecolab
11.2018 - 09.2021
- Worked closely with finance to process all bonus and commission payments as outlined in compensation plan
- Facilitated training for front-line managers on how to become strong leaders
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
- Worked alongside global business leaders to deploy new training strategies
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees
- Maintained work structure by updating job requirements and job descriptions for all positions
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
- Oversaw all HR needs for 500 plus field and sales team associates
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies
- Collaborated with senior management and talent acquisition to build and develop strong talent pipeline
Human Resources Generalist
CoreSource
12.2016 - 10.2018
- Facilitate all new-hire orientations
- Conduct employment verifications and employee relations investigations
- Responsible for recruiting for all open and new positions
- Develop and enforce company policies and procedures relating to all phases of human resources activity
- Facilitate the criminal background check and drug screen process for new hires
- Manage all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
- Shadow employees to determine an accurate description of the duties and skills required for each position
- Responsible for monthly department training and team building sessions
- Accurately key and process payroll bi-weekly
Human Resources Business Partner
Swisher International, Inc.
10.2010 - 12.2016
- Provided HR support for 1000 plus employees in a multi-state organization
- Worked closely with field and corporate management to ensure compliance with performance management, employee relations, and other HR issues
- Developed and facilitated all new-hire orientations and onboarding including criminal background checks, drug screens, and offer letters
- Responsible for training field and corporate management team on electronic onboarding, new policy and procedure roll-out, and other HR related topics as needed
- Trained all new HR personnel on various HRIS systems and databases
- Processed employment verifications both written and verbal
- Partnered with payroll team to ensure accuracy of payroll including retro pay calculations and maintaining final wage compliance with multi-state laws and regulations
- Processed unemployment claims and acted as the company representative at unemployment hearings
- Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
- Updated key human resource metrics, including turnover and terminations, using reporting tools within the HRIS database
- Offered fair and equitable compensation by comparing current salaries with market pay
- Developed company personnel policies, standard operating procedures and employee handbooks
- Analyzed and processed FMLA and Cobra paperwork accordingly
Revenue Unit Assistant
American Red Cross
04.2009 - 08.2010
- Provided assistance to the invoice staff with preparing monthly invoices and statements for mailing
- Assisted American Red Cross staff and external customers with questions regarding monthly invoices and statements
- Processed incoming disaster donations and ensured accuracy
- Maintained customer database and updated customer contact information
- Assembled donation solicitation packages for weekly mailing
- Assisted with preparation and execution of mailing invoices and statements on a weekly and monthly basis
- Assisted mailroom staff daily with opening, date-stamping, and delivering of incoming mail to appropriate department
- Also worked as mail room assistant from March 2005 - May 2006
Administrative Assistant
Charlotte Mecklenburg School System
05.2006 - 11.2008
- Audited payroll records and researched payroll discrepancies
- Keyed timesheets for over 700 employees weekly
- Prepared purchase orders for supplies needed and maintained budget restraints
- Assisted immediate supervisors with weekly and monthly office expense reports
Education
Bachelor of Arts - English
University of North Carolina at Charlotte
Charlotte, NC2010
Skills
- FMLA Comprehension
- In-depth Knowledge of Multi-State Laws and Regulations
- New Hire Onboarding
- Compensation and Benefits
- HR Compliance
- Employee Relations
- Performance Management Strategies
- Project Management
Certification
- State of North Carolina Notary Public, 2013
- EEOC Training Institute Certification, 2014
Timeline
Operations Manager - Subcontractor
Clean City LLC
06.2022 - Current
Human Resources Manager - Teammate Relations
Monro, Inc.
05.2022 - Current
Human Resources Manager
ARAMARK, Higher Education
09.2021 - 08.2022
Sr. Human Resources Representative
Ecolab
11.2018 - 09.2021
Human Resources Generalist
CoreSource
12.2016 - 10.2018
Human Resources Business Partner
Swisher International, Inc.
10.2010 - 12.2016
Revenue Unit Assistant
American Red Cross
04.2009 - 08.2010
Administrative Assistant
Charlotte Mecklenburg School System
05.2006 - 11.2008
Bachelor of Arts - English
University of North Carolina at Charlotte