Ryan Kung
Chicago,IL
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Delivery Driver
Opart Thai Restaurant
Chicago, Illinois
03.2002 - 05.2026
- Delivered food orders promptly to customers' homes and businesses.
- Maintained accurate records of deliveries and customer interactions.
- Communicated with restaurant staff to ensure order accuracy and timeliness.
- Navigated efficiently through local streets to optimize delivery routes.
- Handled cash payments and processed transactions securely.
- Provided excellent customer service by addressing inquiries and concerns.
- Ensured vehicle cleanliness and maintained proper fuel levels for operations.
- Assisted in packaging and preparing orders for delivery readiness.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Manager
Royal Cantonese Restaurant
Mundelein, Illinois
04.2018 - 04.2025
- Supervised daily restaurant operations ensuring high service standards.
- Trained and mentored staff on customer service best practices.
- Coordinated staff schedules to meet peak dining hours efficiently.
Cashier
Dominick’s Finer foods
Chicago
10.1999 - 09.2004
- Processed customer transactions efficiently at the front register.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer throughout shifts.
Education
Canyon High School
Anaheim, CASkills
- Customer service
- Route optimization
Timeline
Manager
Royal Cantonese Restaurant
04.2018 - 04.2025
Delivery Driver
Opart Thai Restaurant
03.2002 - 05.2026
Cashier
Dominick’s Finer foods
10.1999 - 09.2004
Canyon High School