Ryan Martin
Hamilton,MT
Summary
Accomplished professional with a proven track record at NAPA Auto Parts - Genuine Parts, enhancing customer satisfaction and streamlining operations for revenue growth. Expert in problem-solving and customer service, demonstrated through resolving complaints and increasing sales. Skilled in teamwork and collaboration, consistently achieving goals through effective leadership and negotiation.
Overview
26
26
years of professional experience
Work History
Counter/Sales Associate
NAPA Auto Parts - Genuine Parts
08.2023 - 09.2024
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Handled cash transactions accurately; reconciled daily till balances to maintain financial integrity within the store.
- Coordinated seamless interactions between sales associates and back-office staff for streamlined operations.
Sales/Customer Support Specialist
NAPA Auto Parts - Genuine Parts
07.2014 - 11.2022
- Contributed to the development of sales strategies, focusing on customer satisfaction and revenue growth.
- Managed high call volumes, maintaining professionalism under pressure and ensuring timely resolutions.
- Streamlined processes for increased productivity and reduced response times.
Lumber Sales Associate
Massa Home Center
03.2009 - 08.2012
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Collaborated with team members to maintain a clean and organized sales floor,
- Assisted customers with making optimal choices for construction, renovation and addition plans.
Station Manager
Airborne Express
04.1998 - 06.2007
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
Education
Associate of Applied Science - Law Enforcement
Michigan State University
East Lansing, MI05.1985
High School Diploma -
Mancelona High School
Mancelona, MI06.1982
Skills
- Goal-Oriented
- Strong negotiation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Friendly and Helpful
Timeline
Counter/Sales Associate
NAPA Auto Parts - Genuine Parts
08.2023 - 09.2024
Sales/Customer Support Specialist
NAPA Auto Parts - Genuine Parts
07.2014 - 11.2022
Lumber Sales Associate
Massa Home Center
03.2009 - 08.2012
Station Manager
Airborne Express
04.1998 - 06.2007
Associate of Applied Science - Law Enforcement
Michigan State University
High School Diploma -
Mancelona High School
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