Summary
Overview
Work History
Skills
References Available Upon Request
Timeline
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Ryan McCarthy

Phoenix,AZ

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

12
12
years of professional experience

Work History

Server

Rigatony's
11.2023 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/Bartender/Manager on Duty

Murphy's
10.2017 - 09.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Server

Denny's
06.2016 - 09.2017
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Bill's Pizza
01.2014 - 05.2016
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Server

Black Angus Steak House
02.2012 - 12.2013
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Skills

  • Order Management
  • Guest Engagement
  • Daily Specials Memorization
  • Menu Presentation
  • Sales Techniques
  • Wine Pairings
  • High-Volume Dining
  • Wine Service
  • Order Accuracy
  • Hospitality Service Expertise
  • Service Prioritization
  • Suggestive Selling
  • Strong Work Ethic
  • Team Collaboration
  • Attention to Detail
  • Conflict Resolution

References Available Upon Request

Willing to verify my work history.

Timeline

Server

Rigatony's
11.2023 - Current

Server/Bartender/Manager on Duty

Murphy's
10.2017 - 09.2023

Server

Denny's
06.2016 - 09.2017

Server

Bill's Pizza
01.2014 - 05.2016

Server

Black Angus Steak House
02.2012 - 12.2013

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Ryan McCarthy