Ryan McDermott

• Contribute to the oversight of the biggest account in our branch of almost 300 employees and 30 sites.
• Work diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Anticipate clients' needs by staying in touch on regular basis.
• Conduct regular site and officer checks to ensure each officer is upholding company and client standards.
• Ensure compliances are met and up to date for each employee.
• Assist with training and development of employees.

• Promoted from Staffing Specialist to Regional Recruiter in October 2021 for my knowledge of the hiring systems as well as recruiting needs.
• Set up interviews for different hiring managers and assisted with interviewing candidates myself.
• Trained managers in best recruiting practices as well as its systems.
• Contributed to the branch reaching it's weekly hiring goal multiple times.
• Often placed in the top half of the weekly recruiting leaderboard for the midwest region.
• Managed applicant tracking system database by updating and maintaining candidate contact details, resumes and supporting documentation.
• Worked diligently in strategizing different ways to bring in new applicants to the talent pool.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Managed employee relations, schedules and payroll for approximately 250 employees.
• Reviewed different reports to understand weekly production numbers and hours covered.
• Actively contacted and interviewed applicants.
• Was quickly able to find last minute coverage for sites due to circumstances such as call offs in order to meet contractual hours.

• Promoted due to my organizational knowledge and the ability to build positive relationships with clients.
• Managed safety and security of location to prevent criminal activity and injury to workers, including rewriting the Post Orders to reflect these policies.
• Boosted team productivity through enhanced positive reinforcement.
• Oversaw daily operations at site, ensuring our daily duties were completed.
• Restructured the site's On The Job Training program and oversaw the successful completion by new employees.
• Recognized opportunities in performance and retrained employees as necessary.

• Promoted due to decision making and institutional knowledge of the site's post orders and contract.
• Assisted the Account Manager with updating the site's Post Orders.
• Initiated and responded to over sixty calls per shift, which was often team leading.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Contributed to the training of new employees to maximize team productivity and efficiency.
• Maintained the staff schedule consisting of 585 contractual hours.

- Promoted to this position for my productivity and dedication in my previous role.

-Consistently was successful in filling open shifts for different Operations Managers in order to meet contractual hours.

- Consistently reached 100 percent on different company compliances.

- Delivered uniforms in a timely manner to ensure company appearance standards were able to be met.

- Successfully completed a variety of patrols and reporting different hazards.

- De-escalated situations that involved hostile and aggressive patrons.

- Ensured all patrons followed Union Station's code of conduct policies.

- Completed reports which were accurate and detailed.

- Trained new employees and ensured they met department standards.

- Motivated and mentored merchandise team to achieve high performance and job satisfaction.

- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.

• Followed merchandising guidelines to present visually appealing displays.
• Consistently met time deadlines for different nightly tasks.
• Trained new associates to ensure they met department standards.
• Wrote schedules for the overnight staff.
• Contributed to the accomplishment of achieving a new department sales record of over a million dollars in a week.
• Aside from this position, also took on a dual role as a Seasonal Lead in January 2015.