Ryan McHugh
Highly motivated outdoor power equipment store representative and parts manager responsible for duties in sales, parts, and service. Strong understanding of dealership operations with nearly a decade of experience in multiple roles within the company. Effective communication and relationship building with end users, along with vendors. Experienced in balancing the monitoring of short term goals while maintaining long term quarterly and yearly benchmarks. Contributed to growth of nearly 20% in departments sales from when placed into the role, with keeping inventory investment the same and maintaining a higher profit margin.
Work History
Parts Department Manager
7 Years 9 Months- Directed parts inventory control, maintaining stock accuracy, reducing backorders, and fulfilling orders in a timely manner.
- Enhanced reorder procedures using inventory systems to prevent shortages and overstock, along with capitalizing on seasonal/promotional programs for additional margin and terms.
- Strong involvement in sales; duties including sales floor, inventory management and booking of equipment, monitoring completion of packages, uncrating and assembly, and delivery.
- Communicating differences between models at the residential, commercial, and municipal levels to best serve the customer.
- Facilitated customer's financial loan request, government bid assist/Sourcewell rebates, fleet rebates, first responders/hero submissions, along with being aware and completion of any other promotional programs from manufactures.
Service Check In Associate
1 Year 7 Months- Gathered and documented information on customer's needs and issues with equipment.
- Convey turnaround time, labor rates, and estimates to customers.
- Communicated directly with service manager and technicians to resolve issues and assist in efficiency.
- Managed the level of priority for customer to be scheduled based on government, municipal, schools, commercial, and homeowner.
- Monitored delays in turnaround time, worked with parts department to source back ordered items from alternate sources, while updating customers if needed.
Grounds Crew Member
5 Years- Seasonal summer employment through high school and college.
- Maintained greens, tees, fairways, and bunkers to support consistent course playability.
- Operated walk behind greens mowers, triplexes, sand pros, trimmers, blowers and hand tools for turf care.
Education
Bachelor of Arts - History
- Extracurricular Activities: Men's Lacrosse
Skills
Certification
Secondary Education Social Studies (7-12)
FBI Fingerprinting
PA Criminal History
PA Child Abuse
Mandated Reporter Training
Forklift Certifation