Ryan Melanaphy
Peabody,MA
Summary
Exceptionally talented person well-known for quality control and attention to detail. Promoting exemplary skills in play by play broadcasting and radio broadcasting. Pursuing a new role where hard work and dedication will be highly valued.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
HockeyTech/Hockey TV
09.2017 - Current
- Give a running commentary of the game during a live broadcast over the Hockey TV streaming network.
- Provide statistics and brief player profiles during the game when it is necessary to do so (i.e.
- Player scores a goal, break in the game action) Troubleshoot basic broadcasting equipment issues during the course of the game, as they arise Speak with coaches prior to the game to ensure, player lineups are accurate, pronunciation of names is correct, or other last minute changes for the upcoming game.
Uber Driver/Partner
06.2015 - Current
- Safely transport passengers to requested destinations using the shortest route provided by GPS as instructed through the Uber phone application.
- Assist passengers with any packages, luggage, and other various items as needed.
- Proactively maintained condition of vehicle to perform at optimum capacity through routine oil changes, tire rotations, and complete tune-ups as needed.
- Maintained a 4.9 driver rating out of a possible 5.0 based on passenger experience.
Client Advocate
The Advocator Group
Wakefield, MA
06.2013 - 05.2015
- Assisted clients navigate and complete the application process to obtain Social Security Disability Insurance.
- Duties included serving as the primary point of contact for inbound inquiries and requests, assisting in filing initial applications, requests for reconsideration, and requests for hearing.
- Served as member of customer service team, providing customer service and support for all clients assigned to team portfolio.
- Responsible for daily record keeping and communication flow to ensure clients have up to date status reports on open claims.
- Managed inbound calls from Social Security Offices and processed and submitted medical records as requested.
- Assisted in the onboarding and training of new advocates to the team.
- Responsibilities included development of training documentation, one on one process review, and customer service training.
Education
Associate of Science - Liberal Arts and Sciences
North Shore Community College
Lynn, MA 09.1998 - 01.2000
Certificate of Completion - TV/Radio Broadcasting
Connecticut School Of Broadcasting
Newton, MA 08.2017 - 09.2017
Skills
Customer service trainingDocumentationFilingExcelOfficePowerPointMicrosoft WindowsWordRecord keepingStatisticsPhoneTVTroubleshoot
Broadcasting
Sports
Timeline
HockeyTech/Hockey TV
09.2017 - Current
Certificate of Completion - TV/Radio Broadcasting
Connecticut School Of Broadcasting
08.2017 - 09.2017
Uber Driver/Partner
06.2015 - Current
Client Advocate
The Advocator Group
06.2013 - 05.2015
Associate of Science - Liberal Arts and Sciences
North Shore Community College
09.1998 - 01.2000