Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ryan Mendoza

5151 Fiddle Fig Ave

Summary

Dynamic Sales Associate with a proven track record at AutoZone, excelling in customer service and relationship building. Recognized for achieving monthly sales targets through effective problem-solving and teamwork. Skilled in cash register operations and maintaining store organization, fostering a welcoming environment that enhances customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Sales Associate

AutoZone
09.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Diesel Mechanic Helper

Fast Lane Trucking
01.2022 - Current
  • Expanded knowledge base through ongoing professional development opportunities, such as training courses or workshops focused on diesel technology advancements.
  • Boosted team morale with strong work ethic, positive attitude, and willingness to assist others in completing difficult tasks.
  • Strengthened customer trust by clearly explaining required repairs or maintenance tasks while addressing any concerns or questions related to their vehicle''s condition.
  • Upheld company reputation for quality workmanship by meticulously following service manuals when performing installations or modifications on various diesel components.
  • Enhanced engine performance by conducting thorough inspections and performing regular maintenance tasks.
  • Increased workshop productivity by maintaining a clean, organized workspace and adhering to safety protocols.
  • Helped dad and grandpa maintain the upkeep of trucks, trailers and equipment.
  • Know how to operate skid steer and backhoe.

Education

Fort Lupton High School
Fort Lupton, CO

GED -

Aims Community College
Greeley, CO

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Stocking and receiving
  • Cash register operation
  • Store opening and closing
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Skid steer operating
  • Backhoe operating
  • Semi tractor and trailer maintenance

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

AutoZone
09.2023 - Current

Diesel Mechanic Helper

Fast Lane Trucking
01.2022 - Current

Fort Lupton High School

GED -

Aims Community College

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Ryan Mendoza