Led a team of 50+ personnel in Outbound Operations fostering a positive work environment. Employee connection scores improved from 73% favorable to 98% favorable during tenure.
Oversaw operations metrics ensuring established schedules are kept in a fast paced and stressful environment. Proven track record to problem solve and course correct to ensure tight deadlines are met.
Organized weekly meetings and detailed reports on pick rate performance for peers and higher level management. Collaborated with peers and other stakeholders to implement actions, improving rate performance by 26%.
Analyzed multiple performance and quality metrics to identify areas of opportunity and developed process improvements. Results include an increase by 57% overall in shift productivity.
Onboarded and mentored 4 newly promoted managers and maintained frequent meetings with process assistants on career development and expectations.
Combat Engineer
United States Marine Corps
01.2016 - 01.2022
Maintained inventory records over hundreds of individual parts tools and supplies as well as maintaining operation security to all confidential information.
Managed and supervised a team of 3-12 Personnel fostering a culture of teamwork, discipline and attention to detail.
Collaborated with cross-functional teams to troubleshoot and resolve various challenges.
Adapted quickly to rapidly changing situations, demonstrating resilience and problem-solving skills under pressure.
Manager
South Kingston Cinemas
10.2018 - 10.2020
Control costs by reviewing portion control and quantities of preparation; minimizing waste and ensuring high quality.
Develop and implement a staffing plan and schedule for daily operations.
Completion of virtually all administrative tasks including scheduling, expense reports, payroll, travel, and event planning.
Coordinate with various vendors and establishments for events and marketing for theater.
Scheduled and conducted quarterly inventory audits to maintain 100% inventory accuracy.
Education
Bachelor of Arts - History, Film/Media (Double Major)
University of Rhode Island
Kingston, RI
Skills
Microsoft Word and Excel
Performance Management
Cross-Functional Collaboration
Project Planning
Staff Development
Supervision and leadership
Communication
Organization
Timeline
Area Manager II, Operations
Amazon
06.2021 - Current
Manager
South Kingston Cinemas
10.2018 - 10.2020
Combat Engineer
United States Marine Corps
01.2016 - 01.2022
Bachelor of Arts - History, Film/Media (Double Major)