RYAN MOSHER
East Atlantic Beach,NY
Summary
Results-driven Membership Director known for productivity and efficient task completion. Specialize in member retention strategies, program development, and stakeholder engagement. Excel in communication, leadership, and problem-solving to enhance membership experience and growth.
Overview
19
19
years of professional experience
Work History
Membership Director
Inwood Country Club
Inwood, NY
01.2022 - Current
- Developed and implemented new member recruitment initiatives.
- Analyzed current membership trends to identify potential areas for growth.
- Assisted with the development of marketing materials to promote membership benefits.
- Conducted outreach activities to engage potential members in a variety of settings.
- Created and maintained records of all memberships, including payment information and contact details.
- Developed strategies for expanding the reach of the organization's message through social media platforms.
- Provided customer service support to existing members regarding their accounts or inquiries about services offered by the organization.
- Managed membership database, ensuring accuracy of data entry.
- Organized and facilitated monthly membership meetings.
- Resolved customer complaints regarding sales and service.
Assistant Golf Professional
Inwood Country Club
Inwood , New York
02.2017 - Current
- Assisted with the organization and execution of golf tournaments and events.
- Maintained accurate records of inventory, sales, and financial transactions.
- Provided golf instruction to players of all skill levels.
- Provided excellent customer service to ensure a pleasant experience for guests at the facility.
- Organized and facilitated junior golf clinics and camps.
- Developed marketing strategies to increase membership base.
PGA Professional, Assistant Golf Professional
TRUMP NATIONAL GOLF CLUB
WESTCHESTER, New York
06.2017 - 12.2018
PGA Professional, Assistant Golf Professional
TRUMP GOLF LINKS
FERRY POINT
05.2016 - 06.2017
Casino Poker Dealer
ISLE CASINO
POMPANO BEACH, FL
06.2005 - 12.2014
Education
PGA - Level 1 PGA Professional
PGM Program
11.2024
Skills
- Proficient in Jonas POS
- Performance Software - TrackMan
- Tournament Management - Golf Genius
- Advanced Microsoft Word Skills
- Advanced Excel Skills
- Membership retention
- Member engagement
- Sales management
- Marketing planning
- Event Planning
- New member prospecting
- Enrollment processing
- CRM proficiency
- Customer Service
- Problem-Solving
Roles And Responsibilities
- Assist Head Golf Professional with the Golf Shop
- Assist Head Golf Professional with the purchasing of & stocking of shop inventory
- Manage & run junior golf clinics
- Lead golf outings & tournament operations
- Teach small instructional classes & provide private lessons
- Operate & run Golf Shop's special-order book
- Provide excellent customer & member support
- Grow & maintain member/professional relationships
- Assisted Head Golf Professional with the Golf Shop
- Assisted Head Golf Professional with the purchasing of & stocking of shop inventory
- Led golf outings & tournament operations
- Provided excellent customer & member support
- Grew & maintained member/professional relationships
- Own & operate the Freshneck website
- Develop & maintain relationships with all vendors & customers
- Purchase & plan new merchandise & the sell-through of dated inventory items
- Daily sales order analysis to certify budgeting targets are being met accurately & on track
- Customize each order to prepare for shipping & ship out all ordered merchandise to customers
- Analyze inventory & inquire about reorder opportunities with most demanded vendors
- Approve, manage, & process customer returns
- Manage & solve all product & shipping discrepancies with customers & vendors
- Responsible for marketing & advertising on all social media platforms
- General office management responsibilities, such as: payroll, company projects & events management, financial projections, staff hire & management
Timeline
Membership Director
Inwood Country Club
01.2022 - Current
PGA Professional, Assistant Golf Professional
TRUMP NATIONAL GOLF CLUB
06.2017 - 12.2018
Assistant Golf Professional
Inwood Country Club
02.2017 - Current
PGA Professional, Assistant Golf Professional
TRUMP GOLF LINKS
05.2016 - 06.2017
Casino Poker Dealer
ISLE CASINO
06.2005 - 12.2014
PGA - Level 1 PGA Professional
PGM Program
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