Ryan Novak
Chandler ,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
Work History
Driver Sales Representative
Tri-State Delivery
01.2022 - Current
- Increased sales by establishing rapport with customers and providing exceptional service during deliveries.
- Ensured timely deliveries for customer satisfaction by planning efficient routes and managing time effectively.
- Boosted company reputation with excellent communication skills and professional demeanor while interacting with clients.
- Enhanced product knowledge through continuous training, resulting in increased confidence when presenting products to customers.
Flooring Contractor
A To Zee Flooring
02.2008 - 01.2022
- Improved flooring installation quality by utilizing advanced techniques and tools for precise measurements and cuts.
- Reduced overall project costs by implementing efficient material management practices, minimizing waste during installations.
- Enhanced client satisfaction with timely completion of flooring projects, adhering to strict deadlines and schedules.
- Increased repeat business by maintaining strong relationships with clients through effective communication and exceptional service.
Sales Manager
MCI
06.2004 - 01.2008
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Customer Service Representative
MCI
01.2003 - 06.2004
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Business Administration And Management
Rock Valley College
Rockford, ILHigh School Diploma -
Guilford High School
Rockford, IL05.1995
Skills
- Safe Driving Practices
- Load securing knowledge
- Inventory management
- Teamwork and collaboration
Timeline
Driver Sales Representative
Tri-State Delivery
01.2022 - Current
Flooring Contractor
A To Zee Flooring
02.2008 - 01.2022
Sales Manager
MCI
06.2004 - 01.2008
Customer Service Representative
MCI
01.2003 - 06.2004
Business Administration And Management
Rock Valley College
High School Diploma -
Guilford High School
Similar Profiles
Juan J ZavalaJuan J Zavala
Journeyman Electrician at Tri State ElectricJourneyman Electrician at Tri State Electric
Eric CreeEric Cree
Apprentice Electrician at Tri State ElectricApprentice Electrician at Tri State Electric
Kirkland SmellieKirkland Smellie
Welder at Tri-State Fabrication and MachiningWelder at Tri-State Fabrication and Machining
Eselda GarciaEselda Garcia
Legal Billing Manager at Repwest InsuranceLegal Billing Manager at Repwest Insurance
Rowan CoartneyRowan Coartney
Teacher's Assistant for StRUT at Eduprize Schools, Doug TaysomTeacher's Assistant for StRUT at Eduprize Schools, Doug Taysom