Ryan Olenski

• Adapted products and services to suit customers' changing financial circumstances.
• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
• Assisted customers with completing required forms for opening and closing bank accounts.
• Increased efficiency in handling client transactions, ensuring accuracy and timeliness.
• Streamlined account opening processes, reducing wait times and improving overall client experience.
• Enhanced client understanding of different banking products through clear and concise communication.
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

• Assisted customers with setting up or closing accounts, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Processed customer requests for statements, ordering additional checks, fraud reporting and claim submissions, and updating customer personal information in database.
• Answered customer questions and explained available services such as deposit accounts, credit cards, and certificates of deposit along with loan options for mortgage and automotive
• Supported managers in implementing operational improvements that increased efficiency across the branch network.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.

Variety of duties and responsibilities shifting between customer service and satisfaction and merchandising and stocking. Performing account analysis to identify opportunity to offer personalized solutions to maximize sales as well as customer satisfaction. I was often tasked with extended duties as well such as shifting and reorganizing entire sections of the department and ensuring up to date merchandising to not only prevent theft and shrink, but to maximize efficiency and flexibility.