Ryan Pacheco
Murrieta,CA
Summary
Accomplished operations leader with 10 years of military and over 5 years of Amazon leadership in high-volume fulfillment environments. Expertise in driving process improvements, safety initiatives, and associate development. Skilled in leading teams of 100+, enhancing performance, and fostering a culture of accountability and engagement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon ONT8
Moreno Valley, CA
02.2025 - Current
- Led department operations, consistently exceeding performance targets across all processes.
- Reduced UIS idle time from 36.5% to under 20% via data-driven tracking tools and accountability measures.
- Improved inventory management practices through targeted process enhancements.
- Oversaw operational workflows in fast-paced fulfillment center environment.
- Streamlined operations and resolved issues by facilitating interdepartmental communication.
- Achieved sustained performance rates of 900 UPH for UIS 5lb, 700 UPH for UIS 20lb, and 220 UPH for UR processing, a 10% increase versus other shifts.
- Implemented building-wide SOPs for over-filled totes and scanner safety harnesses, achieving a 70% reduction in injuries.
- Improved SLI (Safety Leadership Index) scores by 9%, fostering a positive safety culture among over 180 associates.
- Reduced LOI (Leadership Opportunity Index) unfavorable scores from 14% to 0% through engagement initiatives and increased leadership presence.
- Developed and mentored associates into leadership roles, promoting tier 1 associates and process assistants.
- Enhanced operational efficiency by collaborating cross-functionally with IB Dock, RME, IT, and Quality teams.
Flow Process Assistant
Amazon ONT8
Moreno Valley, CA
01.2022 - 02.2025
- Maintained the lowest overall recirculation rates across shifts, averaging below 10%.
- Planned and implemented EOL allocation strategies that reduced average recirculation from 30% to 9%.
- Collaborated with Central Flow and Operations teams to balance building-wide splits, enhancing production efficiency.
- Analyzed F2P cost and operational volume to strategically allocate arcs and maximize flow efficiency.
- Partnered with Sales & Operations Planning (S&OP) to align planned volume with operational execution across all shifts.
- Streamlined Ready to Inject (RTI) processes, reducing over 100 pallets per shift while ensuring compliance.
- Led safety projects including installation of insulation padding on sorter pinch point cages to reduce injury risk.
Fluid Load Process Assistant
Amazon ONT8
Moreno Valley, CA
01.2021 - 01.2022
- Exceeded fluid capture goals with an average capture rate of 94% against a 90% target.
- Reduced Fluid Load recirculation from 17% to an average of 2% daily, bringing operations into compliance.
- Maintained highest divert performance across all shifts while sustaining balanced operational metrics.
- Achieved lowest Defects Per Million Opportunities (DPMO) across all four shifts.
- Implemented quarterly safety audits, resulting in reduced injuries and enhanced safety compliance.
- Supervised and trained over 100 associates daily, ensuring fair staffing rotations and effective collaboration.
- Mentored three Tier 1 associates, contributing to two Tier 3 promotions.
- Led safety improvement projects, reducing operational hazards and enhancing associate safety.
Staff Sergeant (E6)
United States Army
Fort Bragg, NC
06.2008 - 04.2018
- Led operational planning, mission execution, and personnel management in high-pressure environments while maintaining 100% mission success across airborne and logistics operations.
- Directed cross-functional teams in complex multi-phase operations, coordinating logistics, personnel accountability, equipment readiness, and mission execution ahead of schedule.
- Managed deployment readiness, accountability, and maintenance of sensitive life-saving equipment valued at over $500 million with zero loss of mission-critical assets.
- Trained, mentored, and supervised soldiers in leadership development, operational procedures, safety compliance, and mission execution, enhancing unit readiness and operational effectiveness.
- Conducted operational reviews and performance assessments, implementing continuous improvement initiatives that increased accountability and supported mission sustainability.
- Oversaw inventory management and operational resource allocation for over 42,000 parachutes and sensitive airborne equipment valued at over $100 million.
- Successfully completed over 100 joint Air Force inspections with zero equipment malfunctions while ensuring operational compliance and mission readiness.
- Repaired more than 600 parachutes for airborne operations, saving approximately $2 million in replacement costs.
- Packed and certified over 10,000 malfunction-free personnel parachutes supporting airborne mission operations.
- Served in Company Legal operations managing legal documentation and personnel actions that contributed to organizational efficiency and reduced operational costs.
- Exhibited leadership, adaptability, risk management, and operational excellence in dynamic, mission-critical environments, contributing to successful mission outcomes.
Education
Associate of Science - Fire Science
Palomar College
PalomarMilitary Leadership Education - Advanced Leadership Course (ALC), Warrior Leadership Course (WLC), Junior Leadership Course (JLC)
US Army
Fort Bragg, NCSkills
- Operations management
- Process improvement
- Leadership development
- Quality assurance and customer experience
- Data analysis
- Labor planning and cost control
- Continuous improvement
- Cross-functional collaboration
- Problem solving
- Quality assurance
- Team building and engagement
- Microsoft Office Suite
- Google Docs
Certification
- Certified EMT
- CPR Certified
Timeline
Area Manager
Amazon ONT8
02.2025 - Current
Flow Process Assistant
Amazon ONT8
01.2022 - 02.2025
Fluid Load Process Assistant
Amazon ONT8
01.2021 - 01.2022
Staff Sergeant (E6)
United States Army
06.2008 - 04.2018
Associate of Science - Fire Science
Palomar College
Military Leadership Education - Advanced Leadership Course (ALC), Warrior Leadership Course (WLC), Junior Leadership Course (JLC)
US Army