Ryan Palmer
Katy,TX
Summary
Proven leader in the hospitality sector, excelling in operations management and guest relations management at Texas Roadhouse. Mentored over 50 new employees, enhancing team performance and customer satisfaction. Skilled in strategic planning and food and beverage pairings, consistently achieving positive learning outcomes and operational excellence.
Overview
8
8
years of professional experience
Work History
Server Trainer
Texas Roadhouse
09.2018 - 09.2024
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Key Manager
Texas Roadhouse
11.2023 - 07.2024
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Developed professional relationships to improve retention of key customers.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Server Assistant
Texas Roadhouse
09.2016 - 09.2018
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
High School Diploma -
Mayde Creek High School
Houston, TX02.2018
Skills
- New employee mentoring
- Food and beverage pairings
- Guest Relations Management
- Cash Handling
- Restaurant procedures knowledge
- Strategic Planning
- Operations Management
Timeline
Key Manager
Texas Roadhouse
11.2023 - 07.2024
Server Trainer
Texas Roadhouse
09.2018 - 09.2024
Server Assistant
Texas Roadhouse
09.2016 - 09.2018
High School Diploma -
Mayde Creek High School
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