Ryan Rappa
The Mixer (Formally Slaters 50/50)
San Diego,CA
15
years of professional experience
Business Operations Manager with more than 10 years of leadership experience overseeing high-volume restaurant operations, workforce planning, staff development, and customer service. Proven ability to identify individual needs, communicate effectively, resolve complex issues, and manage multiple priorities simultaneously. Business Economics graduate with strong interpersonal skills seeking a management role where I can leverage my organizational, leadership, and problem-solving skills to develop high-performing teams, improve operational efficiency, and achieve business goals.
Work History
Manager
12 Years 6 Months- Manage daily operations for a high-volume restaurant while maintaining exceptional customer service standards.
- Recruit, train, mentor, and supervise staff, fostering accountability, teamwork, and professional growth.
- Develop staffing plans and labor schedules based on sales forecasts, optimizing labor costs and aligning with operational goals.
- Partner with ownership to implement operational policies that improve consistency, efficiency, and guest satisfaction.
- Monitor business performance and recommended operational improvements to enhance customer satisfaction and adapt to business trends.
- Coordinate vendor relationships and purchasing decisions, ensuring product quality and supporting operational requirements.
- Resolve customer concerns quickly and professionally while maintaining a positive dining experience.
- Lead by example in a fast-paced environment, ensuring compliance with company policies and service standards.
Lead Server
2 Months- Delivered exceptional customer experiences through personalized service and effective communication.
- Assisted in training and mentoring new employees on company standards and best practices.
- Managed multiple competing priorities while maintaining accuracy and professionalism under pressure.
- Built rapport with guests and resolved concerns quickly to ensure positive outcomes.
Server
1 Year 5 Months- Coordinated daily operations while fostering positive relationships with customers and coworkers.
- Mentored new team members and supported ongoing staff development.
- Demonstrated strong communication and organizational skills in a fast-paced, customer-focused environment.
- Worked collaboratively across teams to ensure efficient service and exceptional customer satisfaction.
Education
Bachelor of Arts - Business Economics
- President's Honor Award
- Study Abroad Program – Nottingham Trent University, United Kingdom
- Coursework in Business Economics, Marketing, Economic Theory, and Econometrics
Skills
Operations Management
Budget & Labor Cost Management
Labor Management
Inventory & Vendor Coordination
Customer Experience
Team Leadership & Coaching
Internship
Financial Planning Intern
Waddell & Reed Financial Advisors
- Conducted client needs assessments and participated in financial planning discussions.
- Developed strong consultative communication skills by presenting customized financial recommendations.
- Built trust with prospective clients through active listening and personalized service.
Timeline
Manager
The Mixer (Formally Slaters 50/50)
04.2014 - CurrentRead More
Lead Server
Bella Roma
02.2014 - 04.2014Read More
Server
Lino's Italian Cuisine
03.2012 - 08.2013Read More
Long Beach State University
Bachelor of Arts from Business Economics
Read More