Ryan Ross

Work History

Nevada heart and vascular

11.2022 - Current

Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Conduct interviews for potential new hires
Perform evaluations for employees
Conduct Prior Authorizations for medications
Contact insurance companies to verify patient benefits
Communicate patient requests with providers
Authorize refill requests for patients.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Resolved third-party billing, computer system and customer service issues.

Nevada Career Institute

11.2020 - 11.2022

Responsible for supervising all aspects of the Pharmacy Technician program, including the organization, administration, continuous review, planning, compliance, development, implementation and general effectiveness of the program, including instructor supervision as well as teaching classes as needed
Maintains programmatic accreditation
Interviews and screens instructor applicants
Evaluates instructor performance through class observations, student feedback, meetings, and individual counseling.
Maintained and updated project related documents.
Created and enforced programming standards to maintain compliance with regulatory requirements.

Spire Wellness

12.2019 - 07.2020

Created a registered manufacturing lab from scratch
Managed team to successfully build out new brands of over-the-counter topicals
Managed all operations and managed part of the sales organization that lead to stunning month over month growth, even throughout COVID lockdowns.
Enhanced laboratory safety protocols, resulting in reduced workplace accidents and injuries.
Ensured high levels of customer satisfaction by addressing concerns promptly, maintaining open communication channels with clients throughout project lifecycles.
Analyzed laboratory performance metrics regularly to identify areas requiring process improvements or additional training for staff members.

Sunrise Pharmacy

06.2018 - 12.2019

Managed a team of five persons that produced daily customized medications in excess of 200 individual orders
Ensured pharmacy’s compliance and best standard protocols which passed all external inspections by regulators
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Integral component of the business that allowed for scalability of the organization through its successful growth.
Managed opening and closing duties for pharmacy.
Developed and implemented improvements to pharmacy organization system.
Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.

Professional Center 205 pharmacy

06.2012 - 06.2018

Managed multiple sites and nearly a dozen of team members allowing for the organization to scale through doubling every few months for several years
Developed training protocols allowing for smooth growth of the organization
Ensured pharmacy’s compliance and best standard protocols which passed all external inspections by regulators at multiple sites
Dialogued with sales members and doctors, educating both groups on product offerings and assisting in growth of the business.
Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.

U.S. Navy

07.1997 - 04.2011

Designated as regional trainer for the San Diego region.
Implemented effective drug interdiction strategies, contributing to a decrease in substance abuse incidents on base
Composed a training plan for 50+ dog teams
Implemented effective drug interdiction strategies, contributing to a decrease in substance abuse incidents on base.
Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Collaborated with local civilian police agencies to share intelligence and coordinate joint operations when necessary.
Deployed in support of Operation Enduring Freedom
Responsible for the care and training of 5 dog teams while in Iraq
Developed and implemented Standard Operating Procedures for 2 different kennels
Prepared, processed and maintained forms, reports, logs, records and activity journals
Developed and presented training power point presentations
Enforced regulations of Uniform Code of Military Justice and acted as general first responder to emergency situations involving accidents, crimes, and misconduct including misdemeanors and felonies; preparing and reviewing police reports for accuracy.