Ryan Ross
Albuquerque,NM
Summary
Proven leader with extensive experience at Isleta Resort and Casino, excelling in customer service and sports betting operations. Demonstrated expertise in cash handling and team collaboration, significantly enhancing patron and employee training. Known for exceptional accuracy and decision-making skills, consistently delivering results beyond expectations.
Overview
8
8
years of professional experience
Work History
Sportsbook Ticket Writer
Isleta Resort and Casino
Albuquerque, NM
08.2019 - Current
Currently a Dual-Rate Supervisor at the Sportsbook. My main focus is based on customer service, training patrons and employees in different aspects of Sportsbetting, and performing all daily duties with accuracy and integrity.
Food and Beverage Supervisor
Isleta Resort and Casino
Albuquerque, NM
11.2016 - 08.2019
Rehired as a Food and Beverage Supervisor based on previous work history as a Supervisor within the department. In total, I was fortunate to work in four venues over my eight-year management tenure within the Food and Beverage Department at Isleta Resort and Casino.
Education
Bachelor of Arts - English
University of New Mexico
Albuquerque, NM05.2005
Bachelor of Arts - Communication Studies
University of New Mexico
Albuquerque, NM05.2005
Certificate - Food Marketing And Sanitation
Central New Mexico Community College
Albuquerque, NMCertificate - Sales And Cashiering
Central New Mexico Community College
Albuquerque, NMSkills
- Sports knowledge
- Team player attitude
- Customer service expertise
- Cash handling proficiency
- Data Entry Efficiency
- Exceptional accuracy
- Sports betting terminology
- Attention to Detail
- Decision Making Aptitude
- Multitasking
- Excellent Communication
- Organizational Skills
- Reliability
- Active Listening
- Analytical Thinking
Timeline
Sportsbook Ticket Writer
Isleta Resort and Casino
08.2019 - Current
Food and Beverage Supervisor
Isleta Resort and Casino
11.2016 - 08.2019
Bachelor of Arts - English
University of New Mexico
Bachelor of Arts - Communication Studies
University of New Mexico
Certificate - Food Marketing And Sanitation
Central New Mexico Community College
Certificate - Sales And Cashiering
Central New Mexico Community College