Matthew Cutting
Hayesville,NC
Summary
Adept at fostering customer loyalty and ensuring compliance with regulatory standards, my tenure at Harrah's Cherokee Valley River Casino as a Sportsbook Ticket Writer and Table Games Dealer highlights my customer service expertise and sports knowledge. Demonstrated patience and empathy alongside a team player attitude, achieving high customer satisfaction through efficient fraud prevention and fast-paced game management.
Overview
9
9
years of professional experience
Work History
Sportsbook Ticket Writer
Harrahs Cherokee Valley River Casino
Murphy, NC
08.2023 - Current
- Checked submitted tickets with care to spot fraud and verify winnings.
- Explained different types of wagers and helped new bettors make choices.
- Achieved high levels of customer satisfaction by delivering timely payouts on winning tickets while maintaining strict adherence to regulatory guidelines.
- Strengthened relationships with clients through effective communication skills, fostering a loyal customer base.
Table Games Dealer
Harrahs Cherokee Valley River Casino
Murphy, NC
07.2015 - 04.2023
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
Gardiner Area High School
Gardiner, ME05.2011
Skills
- Patience and Empathy
- Sports knowledge
- Team player attitude
- Customer service expertise
Timeline
Sportsbook Ticket Writer
Harrahs Cherokee Valley River Casino
08.2023 - Current
Table Games Dealer
Harrahs Cherokee Valley River Casino
07.2015 - 04.2023
Gardiner Area High School