Ryan Shuford
Laurel
Summary
Dynamic professional with a proven track record at Pellegrini Vineyards, enhancing customer experience and brand promotion through expert wine knowledge and exceptional guest relations. Skilled in fostering teamwork and collaboration, demonstrated by driving staff growth and improving service standards. Excelled in creating impactful marketing materials and establishing valuable networks at Laurel Links Country Club.
Overview
10
10
years of professional experience
Work History
Tasting Room Manager
Pellegrini Vineyards
03.2022 - Current
- Created pricing structure for each wine, both by glass and by bottle.
- Communicated regularly with upper management regarding tasting room performance, customer feedback, and opportunities for improvement.
- Established a professional atmosphere that encouraged team collaboration while fostering individual growth among staff members.
- Enhanced customer experience by providing personalized wine tastings and educating visitors on wine profiles and pairings.
- Contributed to increased brand awareness by actively engaging with visitors about the winery''s history, production process, vineyards, and awards received.
- Assisted in the development of marketing materials for promotional events, tastings, and seasonal offerings.
Golf Caddy
Laurel Links Country Club
08.2014 - Current
- Cultivated and maintained a network of high net worth individuals.
- Developed strong relationships with members through exceptional customer service, ensuring repeat business.
- Demonstrated professionalism through punctuality, appearance, and adherence to caddy program guidelines.
Education
No Degree - Finance
Bryant University
Smithfield, RISkills
- Guest relations
- Brand promotion
- Wine history
- Teamwork and collaboration
Timeline
Tasting Room Manager
Pellegrini Vineyards
03.2022 - Current
Golf Caddy
Laurel Links Country Club
08.2014 - Current
No Degree - Finance
Bryant University
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