Ryan Sievers
Jasper,GA
Summary
Diligent worker with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets. Experienced in employee hiring, training and motivation.
Overview
18
18
years of professional experience
Work History
Sales Associate
Circle K
09.2021 - 10.2024
- Worked alone during peak hours on most days; was responsible for all aspects of running the store.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Monitored customers for signs of security concerns and escalated issues to management.
Independent Contractor
Various
03.2016 - 09.2021
- After leaving Hobbytown, I worked at a number of different jobs up to and during Covid.
- These included restaurant work as a server, various GIG jobs, and thrift stores.
Franchise Owner and Manager
Hobbytown, USA
07.2009 - 03.2015
- Owner and manager of two Hobbytown USA franchise locations, managing all day to day operations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
Night Manager
Jimmy Johns Gourmet Subs
02.2007 - 07.2009
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Trained and mentored new and existing staff to achieve best practices.
Education
High School Diploma -
Stevenson High School
Lincolnshire, IL06-2000
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Retail store operations
- Store opening and closing
- POS system operation
Timeline
Sales Associate
Circle K
09.2021 - 10.2024
Independent Contractor
Various
03.2016 - 09.2021
Franchise Owner and Manager
Hobbytown, USA
07.2009 - 03.2015
Night Manager
Jimmy Johns Gourmet Subs
02.2007 - 07.2009
High School Diploma -
Stevenson High School
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