Ryan Sousa
Easton,MA
Summary
Resilient Account Manager offering 10 years providing superior customer service to commercial clients, carriers and sales executive. Managed workflow to provide efficient, timely and accurate processing of transactions. Interacted effectively, utilizing good communication skills, cooperating purposefully and providing guidance to achieve business goals of agency.
Overview
16
16
years of professional experience
Work History
Commercial Account Manager
National Grid
Waltham, MA
04.2018 - 04.2022
- Supervise, direct and evaluate all subcontracting personnel
- Coordinate construction jobs through contract labor for all new and rebuild projects
- Managed 50 accounts to retain existing relationships and grow share of business.
- Maintained required data in agency management system to follow corporate guidelines.
Hometown Builders
Business Development Manager
Easton, MA
04.2016 - 04.2018
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Increased profits 3-5% annually through excellent customer service and meeting construction completion dates.
Business Account Manager
Barton Associates
Peabody, MA
09.2015 - 04.2016
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Investigated and integrated new strategies to expand business operations and grow customer base.
Material Handler Team Lead
Applied Materials
Gloucester, MA
02.2012 - 10.2015
- Supervised shipments from production to end-user and scheduled daily and weekly routes.
- Increased customer orders by practicing proactive customer service.
- Established and maintained excellent working relationships with customers by responding to any correspondence.
Food & Beverage Manager
The Hotel Viking
Newport, RI
02.2006 - 12.2011
- Exceeded sales goals by inspiring staff and promoting target products.
- Multiplied earnings through sales goal achievement and customer service improvements
- Managed monthly inventory to maintain food cost of 30% and liquor cost of 19%.
Education
Bachelor of Arts - Business Administration
Salve Regina University
Newport, RI05.2007
Skills
- Customer Trend Analysis
- Salesforce Software
- Customer Portfolio Management
- Account Acquisition
- Inventory Management and Planning
- Selling Skills
- Account Servicing
- Lead Identification and Generation
Timeline
Commercial Account Manager
National Grid
04.2018 - 04.2022
Hometown Builders
Business Development Manager
04.2016 - 04.2018
Business Account Manager
Barton Associates
09.2015 - 04.2016
Material Handler Team Lead
Applied Materials
02.2012 - 10.2015
Food & Beverage Manager
The Hotel Viking
02.2006 - 12.2011
Bachelor of Arts - Business Administration
Salve Regina University
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