Ryan Stutzman
Washington,MO
Summary
Patient Service Representative with a proven track record at Mercy Heart and Vascular, excelling in patient care and appointment scheduling. Adept at resolving inquiries with empathy while managing clinical documentation efficiently. Recognized for enhancing patient experiences and optimizing care coordination through exceptional organizational and social skills.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Mercy Heart and Vascular
Washington, MO
05.2024 - Current
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Assisted with the completion of medical forms and records.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Customer Service Representative
Ace Hardware
Saint Clair, MO
08.2022 - 05.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Took special orders in person and over telephone, generating additional revenue every month.
- Organizing products on shelves, creating eye-catching displays.
Education
Associate of Applied Science - EMT/Health Sciences
East Central College
Union, MO05-2024
High School Diploma -
New Haven High School
New Haven, MO05-2022
Skills
- Patient care
- Medical terminology
- Clinical documentation
- Health record management
- Customer service
- Appointment scheduling
- Organizational skills
- Multitasking capacity
- Social skills
- Time management
Timeline
Patient Service Representative
Mercy Heart and Vascular
05.2024 - Current
Customer Service Representative
Ace Hardware
08.2022 - 05.2024
Associate of Applied Science - EMT/Health Sciences
East Central College
High School Diploma -
New Haven High School
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