Ryan Swartz
Elkhart ,IN
Summary
Results-driven sales and account manager with nearly 10 years in cultivating client relationships and providing exceptional service. Skilled in communication and collaboration, ensuring smooth interactions between clients and operational teams to support retention and growth objectives. Committed to maximizing sales through consistency and dedication to build successful business partnerships.
Overview
10
10
years of professional experience
Work History
Logistics Sales/Account Manager
Up and Up Logistics, LLC
Bristol , IN
08.2018 - Current
- Strengthened client relationships, addressing logistics concerns to enhance satisfaction.
- Coordinated shipments, ensuring timely product delivery and tracking updates for customers.
- Analyzed market trends, optimizing service offerings to meet client demands.
- Trained new staff on logistics procedures and best practices to ensure operational excellence.
- Monitored shipment progress and updated clients on order status to maintain transparency.
- Evaluated delivery times and transport costs to maximize supply chain efficiency.
- Provided logistical guidance across teams, promoting best practices and collaboration.
- Generated sales through lead prospecting, cold calling, and effective negotiation strategies.
Outside Sales Representative
NRP Jones, LLC
La Porte, Indiana
08.2016 - 08.2018
- Cultivated client relationships to identify needs and deliver tailored solutions.
- Generated leads and secured appointments to convert prospects into customers.
- Presented product demonstrations to potential clients, showcasing features and benefits.
- Conducted post-sale follow-ups to confirm satisfaction and address any issues.
- Responded promptly to customer inquiries via phone or email.
- Organized sale calls with customers and vendors
- Attended industry trade shows and networking events to increase brand visibility and generate leads.
Education
High School Diploma -
Elkhart Memorial High School
Elkhart, IN05.1995
Some College (No Degree) - Counseling Psychology
Ivy Tech Community College of Indiana
Elkhart, INSkills
- Solution selling
- Client relationship management
- Account development
- Business growth and retention
- Lead prospecting
- Territory management
- Sales forecasting
- Complaint resolution
- Contact follow-up
- Team collaboration
- Effective communication
- Time management
- Microsoft Office
Affiliations
Volunteer, Youth Sports Manager/Coach - Elkhart, IN (2004-2022) (2 District Championships with 2 Visits to Indiana State Tournament for Baseball)
Timeline
Logistics Sales/Account Manager
Up and Up Logistics, LLC
08.2018 - Current
Outside Sales Representative
NRP Jones, LLC
08.2016 - 08.2018
High School Diploma -
Elkhart Memorial High School
Some College (No Degree) - Counseling Psychology
Ivy Tech Community College of Indiana