Summary
Work History
Education
Skills
Timeline
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Ryan Easley

McMinnville,OR

Summary

Dedicated and seasoned hospitality professional with 13 years of experience in delivering exceptional customer service, cultivating client relationships and ensuring seamless operations in the dynamic hospitality industry. Eager to leverage my extensive skillset and client-centric approach in a customer success role within the tech industry. Committed to adapting and thriving in a fast-paced tech environment, I am seeking an opportunity to contribute my expertise, foster client satisfaction, and enhance my skills as I embark on a rewarding journey in the ever-evolving world of technology.

Work History

Shipping Manager/Direct Sales

Patricia Green Cellars
2019 - 2023
  • Streamlined shipping processes by implementing efficient packing and tracking systems.
  • Reduced order errors with thorough quality control checks before dispatching shipments.
  • Optimized warehouse layout for increased productivity, resulting in faster order fulfillment times.
  • Implemented inventory management software to monitor stock levels and prevent product shortages.
  • Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
  • Operated forklifts, lift trucks, and hand trucks to move items around the warehouse.
  • Conducted regular audits of shipping procedures, identifying areas for improvement and implementing corrective actions.
  • Spearheaded process improvements that led to streamlined workflows, reducing average processing time per shipment.
  • Enhanced customer satisfaction through prompt resolution of issues, attentive follow-up communication, and personalized service offerings.
  • Maintained a clean and welcoming environment in compliance with health and safety standards.
  • Established rapport with guests through engaging conversation, fostering long-term relationships and encouraging return visits.

Tasting Room Manager

La Rochelle Wines
2014 - 2019
  • Launched La Rochelle Winery in Kenwood, CA with family in 2014.
  • Responsible for implementing and training on POS systems.
  • Managed all in-house ordering, shipping and inventory upkeep.
  • Created marketing emails, promotions and outreach directly intended to drive revenue. Initiated winery’s involvement in a local winery-based referral program (GEMS), created to promote and encourage a collective of high-end customers with a significant purchase history. Honed, created, and launched a new wine club membership program, offering three different wine club membership levels, with great variance.
  • Conducted a wide array of varied levels of experience, ranging from casual bar tastings to concierge-booked tours, to allocation-only tastings.
  • Executed and managed special events conducted at the winery, from initial planning to break-down of events.
  • Collaborated with winery team to plan and execute successful special events and promotions.
  • Achieved consistent high ratings on customer satisfaction surveys by focusing on exceptional service quality.

Tasting Room Manager

Pennyroyal Farm
2017 - 2018
  • Managed a team of seven employees responsible for hosting experiences involving multiple aspects of the property. Responsible for scheduling, conducting tastings, tours, food and wine pairings, hiring, sales training.
  • Worked with in-house chef to create and execute food and wine programs. Managed all in-house inventory of wine, cheese and other retail items.
  • Responsible for coordinating shipping of direct to consumer wines and farmstead cheeses.
  • Obtained knowledge of sustainable farming and farmstead cheese making process.
  • Established and launched a new wine club program.
  • Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
  • Conducted regular staff meetings to review performance metrics, discuss areas for improvement, and share best practices.
  • Assisted in the development of marketing materials for promotional events, tastings, and seasonal offerings.
  • Managed cash handling procedures effectively to ensure accurate accounting of daily revenue.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Tasting Room Manager

Robert Biale Vineyards
2012 - 2014
  • Entered as a Tasting Room Associate and was promoted to Assistant Tasting Room Manager within 6 months.
  • Managed all high-end, one one-on-one tastings.
  • Worked hand-in-hand with Tasting Room Manager and GM to consistently hit sales goals.
  • Initiated and launched a rewards program for long-term customers that successfully generated 120K in revenue.
  • Managed all specialized reporting of sales, traffic, check average, demographic, etc, to create informative channels that helped to consistently meet revenue.

Tasting Room Sales/Wine Club Coordinator

Rutherford Hill Winery
2010 - 2012
  • Hired as part-time Special Events/Tasting Room staff and promoted to full-time Tasting Room Associate within 3 months.
  • Further promoted to Wine Club Coordinator after 6 months within the company.
  • Responsible for hosting distributors, conducting tastings, tours, sales, inventory, shipping, orders, and wine club support.
  • Enhanced customer satisfaction by providing personalized wine recommendations based on individual preferences.
  • Increased Wine Club membership retention through consistent communication and exclusive event promotions.

Education

Wine Studies

WSET Level 2

High School Diploma -

Los Gatos High School
Los Gatos, CA
2004

Skills

  • Guest Relations
  • Time Management
  • Wine Knowledge
  • Wine Club Management
  • POS System Operation
  • Upselling Techniques
  • Customer Service Excellence
  • Inventory Management
  • Workflow Management
  • Schedule Coordination
  • Sales Expertise
  • Membership Retention

Timeline

Shipping Manager/Direct Sales

Patricia Green Cellars
2019 - 2023

Tasting Room Manager

La Rochelle Wines
2014 - 2019

Tasting Room Manager

Pennyroyal Farm
2017 - 2018

Assistant Tasting Room Manager

Robert Biale Vineyards
2012 - 2014

Tasting Room Sales/Wine Club Coordinator

Rutherford Hill Winery
2010 - 2012

Wine Studies

WSET Level 2

High School Diploma -

Los Gatos High School

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