Ryan Terry
Denton,TX
Summary
Driven professional with a proven track record in customer service excellence and inventory management, honed at Petsmart and Petsupplies. Expert in enhancing customer satisfaction and streamlining operations, demonstrated through adept cash handling and effective team collaboration. Showcases a commitment to professionalism and customer assistance, ensuring high levels of accuracy and operational efficiency.
Overview
6
6
years of professional experience
Work History
Cashier
Petsmart
01.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Stocker
Petsupplies
10.2018 - 10.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Assisted customers with special requests, enhancing their shopping experience at the store.
Education
Bachelor of Arts - History
University of North Texas
Denton, TX05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Professionalism and Courtesy
- Organizational abilities
- Basic Math Competence
- Payment Processing
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
- Complex Problem-Solving
- Staff Training
- Inventory Management
- Decision Making Aptitude
- Retail Merchandising
- Product Recommendations
- Returns processing
- Point of sale operation
- Purchase assistance
- Order Verification
- Promotions and Discounts Understanding
- Fraud Prevention Awareness
- Loyalty Program Promotion
- Staff Mentoring
- Regulatory Compliance
- Honest and Dependable
- Problem-Solving
- Professionalism
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Creative Thinking
- Cooperative Attitude
Timeline
Cashier
Petsmart
01.2022 - Current
Stocker
Petsupplies
10.2018 - 10.2019
Bachelor of Arts - History
University of North Texas
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