Open To Work
Ryan Thomason
Show Low,AZ
Work Preference
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Owner
White Mountain Cabin Keepers, LLC
01.2021 - Current
- Launched a new business after conducting competitive analysis and market reviews to identify opportunities.
- Managed client communications through email and text, scheduled appointments, and handled accounting tasks weekly.
- Managed property checks for client houses to ensure security and upkeep.
- Coordinated light carpentry, plumbing, and maintenance tasks for multiple housing units.
- Analyze, troubleshoot, and fix complex issues.
- Fluent in QuickBooks, Outlook Office, Customer Service, Taxes report, Human Resource Management, Time Management.
Accounting Services Associates III
Conduent, Inc.
Tempe, USA
06.2019 - 06.2021
- Collaborated with team to achieve unit targets by servicing clients daily, maintaining updated account information, and managing competing demands with balanced judgment under high-stress situations to ensure effective service delivery.
- Negotiated contracts with United Technologies Company in Tempe, AZ, resulting in favorable terms for the organization.
- Utilized SAP, Citrix, and DART software systems to enhance operational efficiency and support team objectives.
Customer Service Representative
Conduent, Inc.
Lexington, USA
08.2016 - 05.2019
- Delivered customer support in Lexington, KY, addressing inquiries and resolving issues.
- Managed competing demands and exercised sound judgment in high-stress situations to ensure effective service delivery.
- Informed customers about services for enterprise business process and document management, recommended options, and scheduled installations for phone and computer lines.
- Managed three simultaneous support chats.
- Reduced AHT by nearly 21.65 minutes per chat
- Consistently met and exceeded chat monitoring expectation through accurate record-keeping and subsequent auditing
- Awarded '100% Customer Satisfied Survey' in January 2017
- Several awards on Customer Satisfaction Surveys in 2016-2017
Instructional Aide
Kentucky School for the Deaf
Danville, USA
08.2015 - 04.2016
- Assist teachers in planning and implementing lessons and activities
- Work one-on-one with students to provide additional support and guidance
- Supported teachers and students with special needs to enhance learning experiences
- Worked one-on-one with special needs students to help navigate through school challenges.
- Delivered individualized or small group instruction to reinforce learning objectives
- Provided one-on-one tutoring or mentoring for struggling students.
- Prepared and maintained materials and equipment to facilitate effective learning
- Maintained records of student progress, attendance, and behavior.
- Performed administrative tasks, including taking attendance and grading papers.
Veterinary Assistant
Heartland Veterinary Hospital
Danville, USA
08.2013 - 04.2016
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Assisted veterinarians with examinations and treatment of animals.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Administered medications prescribed by veterinarians to ensure patient health.
- Maintained cleanliness and organization of examination rooms and surgical areas.
- Educated pet owners on proper care and nutrition for their animals.
- Recorded patient histories and maintained accurate medical records for compliance.
- Obtained information and history from clients to maintain medical charts.
- Communicated with veterinarians and staff members to maintain patient flow.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Provided compassionate support to pet owners during difficult situations.
Executive Assistant
Aspen Camp for the Deaf and Hard of Hearing
Aspen, USA
06.2010 - 08.2012
- Collaborated with Executive Director to launch and administer large-scale projects and programs for non-profit organizations.
- Provided administrative support for daily office operations, including document development, inventory control, database maintenance, financial analysis, billing, human resources, and correspondence management.
- Led a two-week, intensive staff training seminar prior to the commencement of the summer program
Education
Master of Arts - Christian Ministry
Southern Baptist Theological Seminary
Louisville, KYBachelor of Science - Human Resource Development
Rochester Institute of Technology
Rochester, NYAssociate’s Degree - Accounting
Rochester Institute of Technology
Rochester, NYSkills
- Project management
- Accounting operations
- Financial reporting
- P&L analysis
- Cash flow optimization
- Financial planning
- Negotiation
- Contract negotiation
- Human resources
- Staff recruitment
- Staff hiring
- Microsoft Office
- Team oversight
- Administrative support
- Business administration
- Small business operations
- Workflow optimization
- Data administration
- Digital marketing tools
- Microsoft Office
- QuickBooks
- SAP
- Citrix
- DART
- Office technology management
- Adobe Acrobat Pro
- Financial data entry
- Client relations
- Client service
- Problem resolution
- Verbal and written communication
- Time management
- Knowledge base
- Marketing
- Staff recruitment
- Profit and loss management
- Staff hiring
- Contract negotiation
Other Experiences
- Veterinary Assistant, Heartland Veterinary Hospital, Danville, KY, 08/01/13, 04/01/16
- Instructional Aide, Kentucky School for the Deaf, Danville, KY, 08/01/15, 04/01/16
- Executive Assistant, Aspen Camp for the Deaf and Hard of Hearing, Aspen, CO, 06/01/10, 08/01/12
Languages
English
Professional
American Sign Language
Full Professional
Timeline
Owner
White Mountain Cabin Keepers, LLC
01.2021 - Current
Accounting Services Associates III
Conduent, Inc.
06.2019 - 06.2021
Customer Service Representative
Conduent, Inc.
08.2016 - 05.2019
Instructional Aide
Kentucky School for the Deaf
08.2015 - 04.2016
Veterinary Assistant
Heartland Veterinary Hospital
08.2013 - 04.2016
Executive Assistant
Aspen Camp for the Deaf and Hard of Hearing
06.2010 - 08.2012
Master of Arts - Christian Ministry
Southern Baptist Theological Seminary
Bachelor of Science - Human Resource Development
Rochester Institute of Technology
Associate’s Degree - Accounting
Rochester Institute of Technology