Ryan Titcomb
Madison,WI
Summary
Dedicated and enthusiastic individual with a passion for sports and a keen interest in providing exceptional guest experiences. Skilled in customer service and adept at fostering positive relationships with diverse clientele. Eager to contribute to a dynamic team in the sports industry, leveraging strong communication and problem-solving abilities to ensure memorable interactions for guests.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Wisconsin Athletics
Madison , WI
08.2023 - Current
- Resolved any customer complaints or issues professionally and efficiently.
- Arranged special accommodations for guests to enhance visitor experiences.
- Upheld company policies and procedures while ensuring compliance with safety regulations.
- Collaborated with other departments to provide an excellent guest experience.
- Developed strong relationships with repeat customers through positive interactions.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Assisted customers with any ticketing issues, including refunds or exchanges.
- Scanned tickets using a hand-held scanner to verify validity of admission.
- Monitored crowd control and identified potential security risks.
- Reported any suspicious activity or violations of policy to supervisors immediately.
Walmart Associate
Walmart
La Crosse, WI
05.2021 - 08.2023
- Helped customers locate items within the store using the inventory system.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Handled incoming calls from customers regarding orders or other inquiries.
- Built relationships with customers by providing friendly customer service.
- Supported management team to facilitate task completion and meet performance goals.
Education
High School Diploma -
Central High School
La Crosse, WI05-2023
Some College (No Degree) - Consumer Behavior and Marketplace Studies,
University of Wisconsin - Madison
Madison, WISkills
- Customer Relations
- Teamwork and Collaboration
- Conflict Resolution
- Excellent Communication
- Security Monitoring
- Problem-solving abilities
Timeline
Guest Service Associate
Wisconsin Athletics
08.2023 - Current
Walmart Associate
Walmart
05.2021 - 08.2023
High School Diploma -
Central High School
Some College (No Degree) - Consumer Behavior and Marketplace Studies,
University of Wisconsin - Madison
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