Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Waibel

Seymour,CT

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

14
14
years of professional experience

Work History

Delivery Dispatcher

Horizon Delivery Squad
12.2024 - Current
  • Collaborated with management to develop strategies for improving overall delivery performance.
  • Assisted in the resolution of delivery issues to maintain customer satisfaction levels.
  • Increased dispatcher productivity with thorough training on routing software and communication tools.
  • Coordinated dispatching of 50 drivers to accomplish daily delivery requirements.
  • Oversaw and enforced compliance with all safety regulations and delivery metric expectations.

Delivery Driver

Horizon Delivery Squad
10.2024 - 12.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Sales Representative

Executive Jeep Nissan North Haven
08.2023 - 07.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Sales Representative

Kholer Faucets
07.2023 - 08.2023
  • Kept detailed records of daily activities through online customer database.
  • Recorded accurate and efficient records in customer database.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Developed, maintained and utilized diverse client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Presented professional image consistent with company's brand values.
  • Met existing customers to review current services and expand sales opportunities.
  • Quoted prices, credit terms and other bid specifications.
  • Maintained current knowledge of evolving changes in marketplace.
  • Attended monthly sales meetings and quarterly sales trainings.

Auto Parts Specialist

AutoZone
07.2019 - 07.2021
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Satisfied customers with fast, knowledgeable service for Type product needs.
  • Tracked parts use and charged items to customer accounts for billing.
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Organized parts storage and stocked inventory according to established guidelines.

Cart Attendant

ShopRite
11.2018 - 02.2020
  • Offered carts to patrons.
  • Removed broken and unserviceable carts from inventory for repair.
  • Collected carts left in parking areas and returned to retail stores.
  • Gathered and consolidated carts, freeing up additional cart return spaces.
  • Periodically disinfected carts preventing spread of disease.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
  • Cleared parking lot of litter and foreign debris.
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Cleaned carts and repaired broken or damaged parts.

Landscaper

Brenn Landscaping
10.2018 - 11.2019
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Cultivated and replanted trees and plants to maintain landscaping areas.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Removed debris and waste from outdoor areas.
  • Cut trees and shrubs to shape and maintain landscape.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Installed lights, sprinklers and other outdoor features based on requirements.

Martail Arts Instructor/recruiter

Kempo Academy Of Martial Arts
06.2011 - 10.2018
  • Prepared and gathered materials for detailed lesson plans.
  • Planned and executed activities to promote skill and talent development.
  • Maintained daily student records and evaluated student progress.
  • Maintained inventory uniforms, belts, cleaning supplies and equipment
  • General cleaning duties
  • Lead introduction lesson to new leads
  • Selling fitness memberships to enroll new students

Education

Highschool Diploma -

Fairfield Ludlowe High School
Fairfield, CT
06.2017

Skills

  • Persuasive Negotiations
  • Negotiation Tactics
  • Customer Relations
  • Prioritizing Workflows
  • Social Perceptiveness
  • Technological Knowledge
  • Upselling Techniques
  • Customer Retention Abilities
  • Needs Understanding
  • Persuasive Techniques
  • Serve Customers
  • Problem-Solving Strengths

Timeline

Delivery Dispatcher

Horizon Delivery Squad
12.2024 - Current

Delivery Driver

Horizon Delivery Squad
10.2024 - 12.2024

Sales Representative

Executive Jeep Nissan North Haven
08.2023 - 07.2024

Sales Representative

Kholer Faucets
07.2023 - 08.2023

Auto Parts Specialist

AutoZone
07.2019 - 07.2021

Cart Attendant

ShopRite
11.2018 - 02.2020

Landscaper

Brenn Landscaping
10.2018 - 11.2019

Martail Arts Instructor/recruiter

Kempo Academy Of Martial Arts
06.2011 - 10.2018

Highschool Diploma -

Fairfield Ludlowe High School

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Ryan Waibel