Ryan Williams
Du Quoin,IL
Summary
Accomplished Operations Manager with a proven track record at Rays Auto Body, enhancing operational efficiency and customer satisfaction. Expert in logistics management and team leadership, demonstrated through strategic planning and effective staff management. Achieved significant cost reductions and compliance with health and safety standards, showcasing an unsurpassed work ethic and decision-making prowess.
Hard, honest work with high self motivation and pride taken in every job
Overview
7
7
years of professional experience
Work History
Manager of Operations
Rays Auto Body
Tamaroa, IL
02.2023 - Current
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Personally handled , insurance claims , estimates of repair , accounting and payroll
Highway Maintenance Lead Worker
IDOT
Benton, IL
05.2018 - 02.2023
- Improved overall facility safety with regular inspections and hazard identification initiatives.
- Developed strong vendor relationships for cost-effective procurement of parts and services.
- Generated and completed work orders for repairs, maintenance, and component replacement.
- Completed necessary ISO documentation and records to show compliance.
- Conducted regular performance reviews for staff members, providing constructive feedback to foster professional growth and development opportunities.
- Ensured compliance with industry regulations, maintaining accurate records and documentation.
- Maintained detailed knowledge of industry best practices, staying current on emerging technologies and their potential applications within the facility.
- Managed emergency repairs efficiently, minimizing disruptions to daily operations.
- Collaborated with management to establish budgets and allocate resources effectively.
- Supervised employee performance, preventive maintenance, and safety.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Worked fast to complete tasks and meet daily deadlines.
- Was tasked with repairing and maintaining all state highways and right of ways.
Site Technician
IDNR
Mt. Vernon, IL
02.2018 - 05.2018
- Provided detailed progress reports to supervisors, highlighting successes achieved while addressing areas needing improvement proactively.
- Ensured accurate data collection by performing thorough site measurements and assessments.
- Maintained a clean and organized worksite by enforcing proper disposal of debris and waste materials daily.
- Ensured seamless handovers between shift changes by maintaining clear documentation of completed tasks, ongoing responsibilities, and pertinent details related to specific assignments.
Education
Highschool Diploma -
DuQuoin High School
Du Quoin, IL06.2005
Skills
- Decision-Making
- Customer Service
- Logistics Management
- Staff Management
- Team Leadership
- Operations Management
- Strategic Planning
- Goal Setting
- Inventory Management
- Problem-Solving
- Policies and procedures implementation
- Health and safety compliance
- Project Leadership
- Unsurpassed work ethic
Accomplishments
US Army from 2005-2011
All wheel diesel mechanic
Combat life saver training
Timeline
Manager of Operations
Rays Auto Body
02.2023 - Current
Highway Maintenance Lead Worker
IDOT
05.2018 - 02.2023
Site Technician
IDNR
02.2018 - 05.2018
Highschool Diploma -
DuQuoin High School