Ryan Wilson
Wilmington,NC
Summary
I am an UNCW alumni, and I am moving from NYC to Wilmington to grow my career while being closer to family! I have more than 10 years of experience in management, operations, administration, and customer service within Nitehawk Cinema. I'm a highly-motivated employee with desire to take on new challenges. I have a strong work ethic and demonstrate a positive attitude and readiness to adapt to different environments and situations.
Overview
12
12
years of professional experience
Work History
Area Director
Drift Coffee & Kitchen
Wrightsville Beach, NC
11.2023 - Current
- Conducted regular meetings with managers to review performance feedback and discuss areas of improvement.
- Recruited, trained, and managed staff members across multiple departments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Responsible for overseeing the opening all new cafes in the Wilmington and Raleigh area.
General Manager
Nitehawk Cinema (Dine-in Movie Theater)
Brooklyn, NY
06.2021 - 10.2023
- Recruited, interviewed, hired, onboarded, and trained all qualified staff for hourly and management positions.
- Administered new-hire and annual reviews, issued verbal and written warnings, and handled all HR issues.
- Managed weekly payroll, including PTO and sick time, and monitored schedules to maximize productivity.
- Managed seasonal menu changes and weekly menu specials for upcoming movies, and analyzed reports for movie sales and food and beverage sales.
- Coordinated and managed all cinema and private events, reviewed financial costs, and worked directly with the Event Coordinator and clients.
- Handled and resolved all customer service issues involving payment, guest issues, policy enforcement, and chargebacks.
- Handled and troubleshot all IT and POS issues.
Assistant General Manager
Nitehawk Cinema
Brooklyn, NY
10.2018 - 06.2021
- Opened Nitehawk's second location, a 650 seat theater with 2 large bars.
- Interviewed, onboarded, and trained over 100 employees FOH for opening.
- Supervised employees through planning, assignments and direction for each shift.
- Wrote weekly server schedule for 55 servers.
Lead Server/Floor Manager
Nitehawk Cinema
Brooklyn , NY
06.2013 - 10.2018
- Developed staff meeting agendas and led meetings.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Teacher
Multiple Locations
Brooklyn , NY
06.2015 - 06.2018
- 3rd Grade Teacher for Success Academy in Brooklyn.
- Tutor for The Fortune Society, a non-profit organization that teaches formally incarcerated or arrested individuals.
Education
Master of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY05.2013
Bachelor of Science - Criminal Justice
University of North Carolina At Wilmington
Wilmington, NC05.2011
Skills
- Operations Management
- Recruitment, Training, Supervision, and Development
- Organization and Administrative Skills
- Facility and Staff Management
- P&L Management
- Strength in Teaching and Tutoring
- Customer Service Oriented
- Schedule Management
- Verbal and Written Communication
- Operations Start-Up
- Adaptable
Timeline
Area Director
Drift Coffee & Kitchen
11.2023 - Current
General Manager
Nitehawk Cinema (Dine-in Movie Theater)
06.2021 - 10.2023
Assistant General Manager
Nitehawk Cinema
10.2018 - 06.2021
Teacher
Multiple Locations
06.2015 - 06.2018
Lead Server/Floor Manager
Nitehawk Cinema
06.2013 - 10.2018
Master of Science - Criminal Justice
John Jay College of Criminal Justice
Bachelor of Science - Criminal Justice
University of North Carolina At Wilmington
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