Ryan Wong
San Leandro,CA
Summary
Dynamic and dedicated employee who loves learning new skills. Thrives in hands on and high pace work environments. Works very well in both team and individual settings. Enjoys physical labor and outdoor work environments. Excellent customer and company satisfaction.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Shift Lead
Peet’s Coffee
Castro Valley, California
04.2020 - Current
- Oversaw daily store operations in the absence of Store Manager, ensuring smooth functioning.
- Supervised daily operations, enhancing customer service quality and ensuring product consistency.
- Trained new staff on coffee preparation techniques and customer interaction standards, improving team readiness.
- Enforced health and safety regulations to create a clean work environment.
- Performed opening and closing procedures such as setting alarm systems, counting money, and bank runs.
- Supported storefronts throughout district, ensuring drink quality and customer satisfaction scores rose at each location.
Master Barista/Shift Lead
Illy Cafe
San Francisco, CA
04.2017 - 06.2019
- Led daily operations to ensure smooth cafe functioning at all cafe locations throughout San Francisco
- Trained new baristas on beverage preparation and customer service standards.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
- Resolved customer complaints or referred them to a manager as needed.
- Ensured that all employees followed health and safety regulations at all times.
- Supported highest standards of conduct and service to support company reputation.
Education
Automotive Tech Certification - Automotive
Las Positas College
Livermore, CA 08.2013 - 06.2015
Skills
- Customer service excellence
- Dependability
- Fast-paced adaptability
- Quick learner
Affiliations
- Plays hockey weekly
- Loves learning new skills
- Traveling employee to assist throughout company district
Timeline
Shift Lead
Peet’s Coffee
04.2020 - Current
Master Barista/Shift Lead
Illy Cafe
04.2017 - 06.2019
Automotive Tech Certification - Automotive
Las Positas College
08.2013 - 06.2015