Ryan Stephens
Vallejo,CA
Summary
Dynamic Field Service Engineer with extensive experience at Hyosung USA, excelling in equipment maintenance and technical support. Proven ability to enhance customer satisfaction through effective troubleshooting and preventive maintenance. Adept at system installation and committed to continuous learning, ensuring optimal performance and safety in all service operations.
Overview
9
9
years of professional experience
Work History
Field Service Engineer
Hyosung USA
Irving, TX
09.2023 - 04.2025
- Performed preventative maintenance on ATM machines, including cleaning and replacing parts.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Assisted customers with basic usage questions about the ATMs features and functions.
ATM Field Service Technician
HTx Services
Plainview, NY
11.2022 - 08.2023
- Completed all necessary paperwork for service calls in a timely manner.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
First Line Service Technician
Diebold Nixdorf
Canton, OH
03.2019 - 09.2022
- Provided technical support to customers via phone, email and in-person.
- Installed new components or replaced defective parts to restore functionality.
- Configured routers and switches for optimal network performance.
First Line Technician
NCR
Peachtree City, GA
09.2016 - 05.2018
- Assessed and identified issues and quickly resolved to restore functionality.
- Analyzed wiring diagrams to gather repair information and procedures.
- Participated in training sessions regularly in order to stay current on industry trends and best practices.
Education
Associate of Science - Computer And Information Sciences
ITT Technical Institute
San Bernardino, CA03-2016
Skills
- Equipment maintenance
- Technical support
- Network troubleshooting
- System installation
- Preventive maintenance
- Customer service
Timeline
Field Service Engineer
Hyosung USA
09.2023 - 04.2025
ATM Field Service Technician
HTx Services
11.2022 - 08.2023
First Line Service Technician
Diebold Nixdorf
03.2019 - 09.2022
First Line Technician
NCR
09.2016 - 05.2018
Associate of Science - Computer And Information Sciences
ITT Technical Institute
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