Extremely empathetic and compassionate individual with a heart for helping others who has just relocated to Mount Vernon, Missouri. Dedicated to professionalism and creating a healthy, hard working, yet fun work environment for not only myself, but others. Currently searching for a place to call work family and a place I can see myself retiring at. I give 150% in all that I do not only physically, but mentally. I am someone you can depend on to not only complete the task at hand, but find ways to better and improve it so that the outcome is better than expected. Looking for a company I can grow and thrive that involves helping others. Strong in communication, typing, multiple computer software, as well as a fast learner. Ability to adapt in my work environment with my positivity and skillsets which will make me an asset to any company.
Hi, I’m
Ryann Eutsler
Mount Vernon,MO
Summary
Overview
11
years of professional experience
1
Certification
Work History
River Bend Casino and Hotel
Human Resource Specialist
03.2023 - Current
Job overview
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, vacation, sick leave and employee assistance program.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
- Boosted employee retention rates, offering competitive benefits and fostering supportive work environment.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
J.B. Hunt
Driver Recruiting Coordinator/ Billing Specialist
10.2020 - 03.2023
Job overview
- Called applicants for driving positions within the Final Mile Department
- Cold Called for recruitment requirements to get drivers hired on with the company
- Sold the companies values, atmosphere, and positive work environment for drivers to want to join the company
- Met daily/weekly/monthly goals of getting drivers scheduled for open job positions and hired on requirements
- Met and exceeded daily outbound call volume
- Worked with other departments to get drivers scheduled and cleared for orientation
- Assisted other teams with getting drivers scheduled
- Assisted managers with special projects
- Stayed up to date and in contact with drivers via phone, email, and text messages even after being hired
- Worked contacts and queues daily to reach scheduling goals
Walmart
Resolution Specialist
09.2018 - 10.2020
Job overview
- Spoke with stores to ensure accuracy of their merchandise.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex inventory issues.
- Emailed stores about their lack of/over abundance of merchandise.
- Took stores' information and evaluated the situations to decide if escalation was required.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Spoke with supply chain, warehouses, and stores about the location of merchandise when inventory, pallets, and trucks went missing.
- Provided excellent customer service skills to stores, managers, customers, and supply chains to ensure the accuracy and prompt delivery of merchandise.
- Worked with a team on research of overstock/under stock of merchandise to help cultivate future accuracy and deliveries of merchandise and products for stores in multiple regions.
- Always stayed up to date on new policies and procedures for over/under stock merchandise, recalls, and loss of products to help stores with customer satisfaction and loss of store budgets.
WoodRidge of the Ozarks
Youth Care Coordinator
12.2016 - 09.2020
Job overview
- Was Youth Care Coordinator (Supervisor) for 3.5 Years and Daily Tasks include:
- Making and completing scheduling for employees, finding coverage for call ins, and completing staff meetings.
- Helping the teenage residents of the facility with any and all problems that staff were unable to complete as well as with employees.
- Handling high stress situations that took de-escalating and conflict resolution with parents, staff, and residents.
- Facilitated appointments and transportation with therapists, staff, parents, for resident activities and appointments, helping control high stress situations daily that affected the daily schedule of staff and residents to help ensure safety of everyone.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA and Beacon Compliance regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
- Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
- Ensured compliance with healthcare regulations and standards, maintaining patient safety and confidentiality.
- Facilitated multi-disciplinary team meetings to ensure comprehensive care plans, enhancing patient outcomes.
Springwoods Behavioral Health
Mental Health Tech/ CNA
11.2014 - 12.2016
Job overview
- Mental Health Tech/Certified Nursing Assistant- Took care of patients who came in for inpatient treatment due to mental health concerns including, but not limited to: suicidal ideations, addiction, depression, medication regulation, therapy and counseling, homicidal ideations, etc.
- Daily Tasks included: Vitals, weights, charting every 15 minutes, continuous line of sight for their safety, keeping patients safe at all times from themselves and others, performing daily groups based on triggers, coping skills, and education on mental disorders to help them understand their diagnosees.
- Hosting groups 2 times a shift to keep patients stay engaged and to help them with everyday life struggles.
- Helping the nurses during high stress situations where patients needed to be restrained and kept as line of sight to keep them from hurting themselves or others. Documenting and recording behavior in their medical charts/records.
- Completing detailed documentation for the therapists, faxes, mail, transporting patients from activities to inside/outside groups, and cafeteria.
- Enhanced patient satisfaction by providing compassionate and attentive care which helped grow trust and professional relationships with patients and families.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Highlands Health & Rehabilitation Center
CNA
09.2013 - 11.2014
Job overview
- Certified Nursing Assistant
- Daily Tasks included:
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, Alzheimer's/Dementia, and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Missouri StateSt. Louis, MO
Certified Peer Specialist (CPS) from Mental Health Counseling
01-2025
University Overview
Scheduled to complete the Certified Peer Specialist training in January to continue training in mental health.
Innisfree Nursing And RehabRogers, AR
Certified Nursing Assistant from Nursing
10-2012
University Overview
Huntsville High SchoolHuntsville, Arkansas
High School Diploma
05.2011
University Overview
- Graduated Huntsville High School in Huntsville, Arkansas with a 3.0 GPA. I took every computer class available and was awarded a medal and certificate of completion due to completing all 8 of the computer classes with A's.
- GPA: 3.0
Skills
- HR Policies and Procedures/Maintaining Confidentiality
- 83wpm Typing
- Recruitment and Talent management
- Medical terminology and Documentation
- Scheduling/Training and Mentoring
- Certified in CPR/AED/CPS
- Creating and running Therapy/Counseling/Group Programs
- Quality Assurance
- Customer Service/De-escalation and Trauma Care Certified
- Problem-solving/Multi-tasking
- Computer/Microsoft Programs (Word, Excel, Powerpoint) Skills
- Compassionate/Caring/Empathetic in everything I do/Trustworthy
References
References
- Mandie Hudson, Manager of Driving Recruitment, 479-368-5225
- Megan Polk, Fellow Driver Recruiter, 479-207-1501
- Tara Hollums, Final Mile Recruiter at J.B. Hunt, 479-877-4477
- Debbie Musick, River Bend Casino HR Manager, 918-884-9501
- Jessica Weaver, River Bend Casino Executive Relations Host, 918-541-4966
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Certified Nursing Assistant (CNA)
- Certified Peer Specialist (CPS) as of January 2025
Languages
English
Native or Bilingual
Timeline
Human Resource Specialist
River Bend Casino and Hotel
03.2023 - Current
Driver Recruiting Coordinator/ Billing Specialist
J.B. Hunt
10.2020 - 03.2023
Resolution Specialist
Walmart
09.2018 - 10.2020
Youth Care Coordinator
WoodRidge of the Ozarks
12.2016 - 09.2020
Mental Health Tech/ CNA
Springwoods Behavioral Health
11.2014 - 12.2016
CNA
Highlands Health & Rehabilitation Center
09.2013 - 11.2014
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Certified Nursing Assistant (CNA)
- Certified Peer Specialist (CPS) as of January 2025
Missouri State
Certified Peer Specialist (CPS) from Mental Health Counseling
Innisfree Nursing And Rehab
Certified Nursing Assistant from Nursing
Huntsville High School
High School Diploma
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