Ryann Jones
Deep River,IA
Summary
Detail-oriented professional with 18 years of experience in customer service and food service. Skilled in managing cash transactions, inventory, and team collaboration to improve operational efficiency. Committed to operational practices and safety standards, with a strong ability to follow detailed instructions. Contributes to team success through field knowledge and dedication to task completion.
Overview
11
11
years of professional experience
Work History
Crew Member
Caseys General Stores Inc
Williamsburg, Iowa
01.2023 - 07.2026
- Maintained cleanliness and organization of store shelves and display areas regularly.
- Prepared food items according to safety standards and company recipes consistently.
- Stocked inventory, rotated products, and monitored expiration dates effectively.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Presented orders to guests within anticipated service times.
- Operated cash register, processed transactions, and managed customer payments efficiently.
Restaurant Waitress
Landmark Grill and Grind
Williamsburg, Iowa
07.2019 - 11.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
- Brought food to tables in a timely manner, ensuring that all dishes were served hot and at correct temperatures.
- Cleared dirty dishes from tables promptly, resetting table settings for new guests quickly and efficiently.
- Maintained cleanliness and organization of the dining area throughout shifts.
- Answered questions about menu items in detail, providing accurate information regarding ingredients used.
- Greeted customers, answered inquiries, and recommended specials, contributing to increased sales and guest engagement.
- Communicated effectively with kitchen staff regarding customer allergies or special dietary requests.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Resolved customer complaints with professionalism, enhancing guest satisfaction and loyalty.
- Checked back with guests post-meal to confirm satisfaction with service and food quality, fostering positive dining experiences.
- Ensured compliance with health department regulations by properly storing foods according to temperature guidelines.
- Completed payment transactions efficiently accurately at the end of the meal using cash registers or POS systems, providing change when necessary.
- Operated POS terminals to input orders, split bills, and calculate totals.
General Manager
Fragrance Outlet
Williamsburg, Iowa
06.2015 - 06.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Led daily operations and staff management at a retail fragrance store.
- Trained and supervised team members on product knowledge and sales techniques.
- Oversaw financial transactions and maintained accurate cash handling procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Williamsburg High School
Williamsburg, IA05-1998
Some College (No Degree) - Business Administration and Management
Argosy University Online
Phoenix, AZSkills
- Food preparation
- Point of sale operation
- Cash handling
- Inventory management
- Safety compliance
- Customer service
- Attention to detail
- Communication skills
- Verbal and written communication
- Teamwork and collaboration
- Willingness to learn
- Reliability and punctuality
- Customer relationship management
Timeline
Crew Member
Caseys General Stores Inc
01.2023 - 07.2026
Restaurant Waitress
Landmark Grill and Grind
07.2019 - 11.2022
General Manager
Fragrance Outlet
06.2015 - 06.2019
High School Diploma -
Williamsburg High School
Some College (No Degree) - Business Administration and Management
Argosy University Online