Ryishia Freeman-Singh
San Jose,CA
Summary
Experienced regional manager with a strong grasp of industry market conditions and regional preferences. Dynamic leader known for effectively implementing impactful changes to business policies and procedures. Ready to utilize extensive experience and leadership acumen for continued success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Manager
The John Stewart Company
San Jose, CA
04.2019 - 08.2024
- Conducting regular inspections of properties and vacant apartments, as well as making recommendations to enhance marketing and leasing effectiveness.
- Prepares annual operating and capital budgets. Reviews financial statements and reports. Oversees the collection of overdue resident accounts.
- Ensures the accuracy of accounting and rent roll reporting.
- Preparation of annual rent increase proposals and other financial worksheets is required, as dictated by JSCo, the owner, or regulatory agencies.
- Ensure compliance with the requirements set forth in regulatory agreements, contracts, company policies, and procedures, and adhere to federal, state, and local laws at all times.
- This role involves reviewing new move-in and recertification files, as well as periodically checking the Waiting Lists. It includes verifying rent calculations and the associated documentation. The position requires direct interaction with the sponsor and regulatory agencies, including HUD, CHFA, HCD, and TCAC.
- Attends meetings as requested by regulatory agencies and is responsible for securing appropriate property insurance, subject to the owner's approval.
- Reviews the waitlist to ensure proper maintenance on Boston Post.
Inspects vacant units to assess readiness for rent.
Patrols the grounds to maintain the highest standards.
Converses with the site manager about any issues concerning current residents or maintenance.
Examines recent tenant income certifications for accuracy and promptness.
Analyzes the Delinquency report and implements appropriate actions.
Oversees on-site staff with regular and impromptu site visits, employing consistent oral and written communication for direction and feedback. Promotes teamwork at every level.
Orchestrates capital improvements.
Evaluates maintenance requests to confirm timely completion and proper filing in the maintenance records.
- Collaborates intimately with the property's legal counsel on all issues related to the property.
Property Manager
The John Stewart Company
San Francisco, CA
04.2019 - 07.2022
- Ensured smooth execution of eviction procedures as required by law.
- Delivered timely and professional responses to repair requests made by tenants.
- Organized move-in and move-out process for new and former tenants, coordinating cleaning services as necessary.
- Maintained accurate financial records for rental properties.
- Aided tenants in resolving any issues or concerns related to their rented units.
- Facilitated the prompt resolution of tenant conflicts by actively listening to grievances and offering practical resolutions.
- Contributed to emergency response operations, specifically addressing events such as fires or natural disasters.
- Ensured timely collection of rent payments from tenants.
- Implemented effective property management techniques resulting in increased rental revenue.
- Conducted applicant screenings for credit, background, and employment history on tenant applications.
- Maintained regular property inspections to uphold compliance with local laws and regulations.
- Formed strong connections with vendors offering services for the management of residential properties.
- Maintained accurate and up-to-date tenant records, including contact information and lease agreements.
- Performed pre-leasing inspections on vacant units, verifying adherence to safety protocols.
- Maintained compliance with lease, county, and state regulations through the issuance of non-payment notices to delinquent tenants.
- Regularly inspected properties to identify deficiencies and arrange for repairs.
- Updated the tenant and unit information to maintain accuracy in the housing database.
- Processed lease applications and verifications, and informed prospects of the outcomes.
Community Manager II
AIMCO
San Francisco, CA
06.2012 - 06.2017
- Completed final move-out walk-throughs for tenants
- Carefully screened applicants for tenancy
- Analyzed and evaluated monthly and quarterly financial statements
- Verified that all customer complaints were handled promptly and appropriately
- Maximized rental income while minimizing expenses through effective planning and control
- Trained and motivated leasing staff during bi-monthly trainings
- Communicated effectively with owners, residents and on-site associates
- Maintained a sufficient number of units so that they were market-ready at all times
- Followed up on delinquent tenants and coordinated collection procedures
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Communicated with landlord regarding building and tenant issues
- Scheduled contractors for maintenance issues
- Handled disciplinary actions, performance appraisals and terminations
- Managed a community of nearly 350 apartment homes
- Maintained original leases and renewals for the management office
- Responded to all Common Area Maintenance (CAM) inquiries.
Skills
- Property Management
- Staff Supervision
- Financial Reporting
- Regulatory Compliance
- Marketing and Leasing
- Resident Relations
- Budget Preparation
- Internal Controls and Procedures
Certification
- Certified Occupancy Specialist
- Tax Credit Certified
References
References available upon request.
Timeline
Property Manager
The John Stewart Company
04.2019 - 07.2022
Regional Manager
The John Stewart Company
04.2019 - 08.2024
Community Manager II
AIMCO
06.2012 - 06.2017
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