Summary
Overview
Work History
Education
Skills
Language
Timeline
Community Service
Generic

Ryland Setter

Carlsbad

Summary

Motivated and energetic sales-oriented individual with experience running a small business and building strong customer relationships. Skilled in communication, persuasion, and understanding client needs to drive results. Passionate about fitness and creating a positive experience that helps members stay engaged and committed.

Overview

6
6
years of professional experience

Work History

Server

BJ's Brewhouse
Carlsbad, California
05.2022 - Current
  • Trained new servers in company policies, guest service standards and best practices.
  • Greeted customers upon arrival.
  • Recommended and upsold additional menu items to improve sales.
  • Took customer orders accurately and relayed them to kitchen staff.
  • Performed regular table checks to ensure customer satisfaction with their dining experience.
  • Checked food items for quality and presentation before delivering to customer.
  • Served food and beverages according to predetermined timing and sequence.
  • Followed up with customers to check on food, drinks and requests.
  • Offered dessert suggestions based on customer preferences or current promotions.
  • Provided guest checks and processed cash and credit card payments using POS system.
  • Assisted with opening and closing duties including cleaning tasks, restocking supplies, and preparing tables for next service.

Manager's Assistant

Chilis
Vista, California
06.2021 - 05.2022
  • Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
  • Adjusted to multiple demands and shifting priorities in fast-paced work environment.
  • Upheld brand image by maintaining branch cleanliness, approachability and service.

Busser

Mama'n Papa's Pizza Grotto
Vista, California
09.2020 - 05.2021
  • Welcomed and responded positively to guests.
  • Collaborated effectively with host/hostess to manage seating arrangements during peak hours.
  • Backed up serving staff with delivering food and beverages to tables and collecting used items.
  • Cleared and cleaned plates and glassware from tables and guest dining areas.
  • Helped guests with last-minute order changes and general requests.

Education

Associate's Degree - Criminal Justice

Palomar College
San Marcos
05.2025

Bachelor - Criminal Justice

Cal State University San Marcos
San Marcos
05.2027

Skills

  • Customer service
  • Professional appearance
  • Positive attitude
  • Written and oral communication skills
  • Strong Work Ethic
  • Problem Solving
  • Multitasking Abilities
  • Organizational Skills
  • Professional Demeanor
  • Hospitality service expertise
  • Exceptional customer service
  • Sales techniques

Language

English - Fluent
Native or Bilingual
American Sign Language - Intermediate
Professional Working
Spanish
Limited Working

Timeline

Server

BJ's Brewhouse
05.2022 - Current

Manager's Assistant

Chilis
06.2021 - 05.2022

Busser

Mama'n Papa's Pizza Grotto
09.2020 - 05.2021

Associate's Degree - Criminal Justice

Palomar College

Bachelor - Criminal Justice

Cal State University San Marcos

Community Service

Volunteered in community clean-up efforts, assisting with removal and organization of unwanted items

Assisted peers with basic workout guidance and motivation in gym settings

Provided support in customer interactions and scheduling for small business operations