Summary
Overview
Work History
Education
Skills
Timeline
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Rylee Bardon

Charlotte,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude, taking work critiques with stride in order to elevate work skills. Willingness to take on added responsibilities to meet team goals to ensure a cohesive atmosphere. Proven track record of deescalating difficult situations in both a timely yet empathetic manner.

Overview

4
4
years of professional experience

Work History

Deposit Agent

VXI Global Holdings
09.2023 - Current
  • Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
  • Stayed current on industry regulations and guidelines regarding debit card usage and disputes, applying that knowledge effectively during investigations.
  • Provided exceptional customer service while addressing sensitive financial matters, earning a reputation as a trusted advisor among clients.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Bartender

Midtown Tavern
02.2022 - Current
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Followed strict recipes and drink measurements to minimize product used.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Case Manager Jaguar Land Rover

Percepta
08.2022 - 04.2023
  • Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Bartender

World Nightclub
02.2020 - 02.2023
  • Implemented effective time management strategies to prioritize tasks efficiently during peak hours while still meeting customer expectations.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Assisted in planning private events such as corporate gatherings or birthday celebrations by coordinating logistics with event organizers and customizing drink selections.
  • Collaborated with fellow bartenders and support staff to maintain a harmonious working environment, promoting teamwork for overall success.

Debt Collector

Reliance Financial
07.2021 - 09.2022
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Achieved performance goals on consistent basis.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.

Education

High School Diploma -

Northwest School of The Arts
Charlotte, NC
07.2016

Skills

  • Microsoft Office
  • Avaya
  • Synergy
  • Client Relations
  • Financial Document Preparation
  • Customer Complaint Resolution

Timeline

Deposit Agent

VXI Global Holdings
09.2023 - Current

Case Manager Jaguar Land Rover

Percepta
08.2022 - 04.2023

Bartender

Midtown Tavern
02.2022 - Current

Debt Collector

Reliance Financial
07.2021 - 09.2022

Bartender

World Nightclub
02.2020 - 02.2023

High School Diploma -

Northwest School of The Arts

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Rylee Bardon