Rylee Brouwer
Alsip,IL
Summary
Several years of experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in scheduling, building relationships with patients, organization, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Receptionist
Applied Wellness Clinic
07.2020 - 08.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, then brought them to their room.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing; kept them up to date for accurate electronic medical records.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Responded to inquiries from callers seeking information; answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills.
Horse Caretaker
M&M Acres
08.2018 - 06.2019
- Worked to clean stables and riding areas.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Prepared horses for lessons and then assisted in lessons.
- Fit gear for horses and specific riders.
Education
High School Diploma -
Chicago Christian High School
Palos Heights, IL06.2023
Skills
- Patient Information Collection
- Office Equipment Operation
- Appointment Booking
- Greeting and Seating Clients
- Bookkeeping
- Reception Desk Management
- Restock Shelves
- Customer Service
Timeline
Receptionist
Applied Wellness Clinic
07.2020 - 08.2023
Horse Caretaker
M&M Acres
08.2018 - 06.2019
High School Diploma -
Chicago Christian High School
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