Rylee Joens
Genesis Shake Bar
Lawrence,KS
2
years of professional experience
Dynamic Shift Lead with a proven track record at Smoothie King, excelling in team motivation and customer service. Expert in training staff and implementing process improvements that enhanced service speed and satisfaction. Committed to maintaining workplace safety while fostering a positive environment, ensuring operational excellence and guest loyalty.
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Work History
Shift Lead
1 Month- Conducted quality control checks to ensure compliance with food safety regulations.
- Collaborated with management to develop promotional strategies for seasonal products.
- Scheduled staff shifts efficiently, balancing labor needs with operational demands.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Shift Lead
2 Years- Supervised daily operations, ensuring smooth workflow and adherence to company policies.
- Trained and mentored new team members on product preparation and customer service standards.
- Monitored inventory levels, placing orders to maintain optimal stock for peak hours.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Resolved customer inquiries and complaints, fostering a positive dining experience.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Volunteer
4 Months- Assisted in daily coffee preparation and customer service, ensuring high-quality beverage standards.
- Trained new volunteers on operational procedures and best practices to enhance team efficiency.
- Managed inventory levels, conducting regular stock checks to minimize shortages and waste.
- Implemented a streamlined ordering process, improving customer wait times during peak hours.
Camp Counselor
2 Months- Supervised daily activities for campers, ensuring a safe and engaging environment.
- Facilitated group games and team-building exercises to promote cooperation among participants.
- Assisted in planning and organizing weekly schedules of camp events and recreational activities.
- Monitored camper behavior to maintain a positive atmosphere, addressing conflicts as they arose.
- Provided support during emergency situations, implementing safety protocols effectively.
- Engaged in ongoing training sessions to enhance skills in youth development and safety practices.
Education
High School Diploma
Skills
Customer service focus
Guest service
Team motivation
Workplace safety
Positive attitude
Problem-solving
Team leadership
Creative problem solving
Team supervision
Strong verbal and written communication
Daily workflows
POS system operation
Timeline
Shift Lead
Genesis Shake Bar
07.2026 - CurrentRead More
Volunteer
Falcon Brew Coffee Shop
01.2026 - 05.2026Read More
Shift Lead
Smoothie King
08.2024 - 08.2026Read More
Camp Counselor
YMCA
06.2024 - 08.2024Read More
Olathe South High School
High School Diploma
Read More