Rylee MacIsaac
Irmo
Summary
Detail-oriented professional with strong skills in customer service and time management. Experienced in spa and medical front desk operations, enhancing client satisfaction through effective communication and problem-solving. Motivated front desk receptionist with a proven track record in managing appointments and enhancing customer experiences. Known for problem-solving abilities and effective team collaboration, contributing to improved operational efficiency and client satisfaction in spa environments.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Occo Skin Studio
Columbia, SC
01.2026 - Current
- Greeted and assisted clients upon arrival, ensuring a welcoming atmosphere.
- Managed appointment scheduling using salon management software, optimizing daily operations.
- Handled phone inquiries and provided information on services, enhancing customer satisfaction.
- Processed transactions efficiently, maintaining accurate financial records for services rendered.
- Opened and Closed the spa which including daily laundry and cleaning.
Server Manager
Republic Biergarten
Columbia, SC
01.2023 - 12.2025
- Oversaw daily operations, ensuring efficient service delivery and adherence to quality standards.
- Trained and mentored team members on customer service excellence and operational procedures.
- Developed strategies to enhance guest experience, resulting in improved customer satisfaction ratings.
- Managed inventory levels, coordinating with suppliers to maintain product availability and minimize waste.
Front Desk Medical Receptionist
Pinner Clinic
Chapin, SC
01.2025 - 11.2025
- Greeted patients and managed appointment scheduling efficiently.
- Handled patient inquiries and provided information about clinic services.
- Maintained accurate patient records in electronic health record system.
- Processed insurance verifications and ensured compliance with procedures.
- Assisted with billing inquiries, resolving issues promptly for improved patient satisfaction.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Front Desk Receptionist
Beauty Boost Med Spa
Newport Beach, CA
06.2022 - 2022
- Maintained cleanliness and organization of front desk area, contributing to studio professionalism.
- Collaborated with team members to ensure smooth service delivery during peak hours.
- Assisted in inventory management by tracking product usage and reporting low stock levels.
- Developed familiarity with skincare products to provide informed recommendations to clients.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Associate of Science - Dental Hygiene
Midlands Technical College
West Columbia, SC05-2028
High School Diploma -
Chapin High School
Chapin, SC05-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Office organization
- Front office management
- Skilled in Excel, Word, Athena, Booker
- Teamwork and collaboration
- I am very familiar with spas and med spas and what they offer I am very familiar with botox, filler, as well as iv therapy
Timeline
Front Desk Receptionist
Occo Skin Studio
01.2026 - Current
Front Desk Medical Receptionist
Pinner Clinic
01.2025 - 11.2025
Server Manager
Republic Biergarten
01.2023 - 12.2025
Front Desk Receptionist
Beauty Boost Med Spa
06.2022 - 2022
High School Diploma -
Associate of Science - Dental Hygiene
Midlands Technical College
High School Diploma -
Chapin High School