Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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RYLEE ROMERO

Summary

Well experienced in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Committed to creating a welcoming environment and ensuring a memorable experience for guests and customers.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bartender/Server

Money Pancho
09.2024 - Current
  • Open and close the bar according to established procedures, ensuring preparedness for each shift.
  • Provide attentive service for customers, ensuring a positive experience.
  • Maintain a clean, and tidy bar area in compliance with health regulations.
  • Provide service for my entire bar top and table section whilst preparing drinks for the entire restaurant.
  • Develop loyal clientele through exceptional service.
  • Create monthly drink specials, promotions on liquors that haven't been selling, and new margarita flight flavors.
  • Create menus for drink specials, along with restaurant specials, and flyers for special events.

Server

La Parrilla Yucatán
05.2024 - 10.2024
  • Welcome guests to restaurant creating a friendly and welcoming environment.
  • Make personal recommendations for each guest, and ensure their meals have the correct modifications they require.
  • Multitask by using time management to clean tables, pre-bus tables, and set new ones up for the next guests.
  • Constantly on the move to not only make sure my tables are well taken care of, but to also be proactive and assist other servers with their tables.
  • Answer phone calls and take care of reservations, catering, and to-go orders.
  • Train new staff members on rules and procedure.

Server

Olive Garden
02.2024 - 07.2024
  • Greeted tables with a positive and welcoming presence.
  • Memorized the menu items to give personalized recommendations catered towards guests preferences and dietary restrictions.
  • Managed my time to efficiently cater to multiple tables needs.
  • Worked swiftly to successfully navigate through rushes.
  • Anticipated guests' needs to ensure a wonderful experience for all guests.

In Room Dining Coordinator

Ojai Valley Inn
07.2023 - 10.2023
  • Prepared reports summarizing sales and complimentary amenities within the department.
  • Collaborated with other departments such as housekeeping, front desk, concierge and engineering in order to provide exceptional customer service.
  • Learned the menus of all dining outlets to offer suggestions, and ensure dietary restrictions could be accommodated.
  • Communicated effectively with kitchen staff about specific requests, expected time frames, and meal preparation.

In Room Dining Server

Ojai Valley Inn
12.2022 - 08.2023
  • Prepared guest orders while anticipating guests' needs and including anything they might need to enjoy their meal.
  • Delivered the food to their rooms and set up a complete dining experience for the guests including full tablecloth service.
  • Engaged in conversation with guests.
  • Maintained Forbes standards to ensure it is a luxurious and memorable experience for guests.

Education

Associate of Science - Business Administration

Ventura College
Ventura, CA
01-2026

Skills

  • Excellent communication
  • Ability to problem solve in fast paced situations
  • Eagerness to learn new things
  • Strong work ethic
  • Exceptional customer service
  • Clear and effective communication
  • Attention to detail
  • Upselling techniques
  • Food safety
  • Multitasking and organization

Certification

  • ServSafe Food Handlers Certificate
  • ABC Alcohol Certificate

Languages

English
Spanish

Timeline

Bartender/Server

Money Pancho
09.2024 - Current

Server

La Parrilla Yucatán
05.2024 - 10.2024

Server

Olive Garden
02.2024 - 07.2024

In Room Dining Coordinator

Ojai Valley Inn
07.2023 - 10.2023

In Room Dining Server

Ojai Valley Inn
12.2022 - 08.2023

Associate of Science - Business Administration

Ventura College

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RYLEE ROMERO