Ryleigh Avancini
Floyd, Va,Va
Summary
Dynamic and dedicated professional with extensive experience at Parkway Grille, excelling in customer service and effective multitasking. Recognized for enhancing guest experiences through interactive communication and swift complaint resolution. Proven ability to train new staff and maintain a welcoming environment, ensuring high standards of service and satisfaction.
Overview
5
5
years of professional experience
Work History
Hostess
Parkway Grille
08.2021 - 06.2025
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Successfully managing bookings for reservation, both in the sense of coordinating proper timing as well as managing the total space available within the restaurant.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Home Care Giver
Aetna
10.2020 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Floyd County High School
Floyd, VA05.2018
Skills
- Customer service
- Effective multitasking
- Schedule management
- Telephone etiquette
- Detail-oriented
- Guest complaint resolution
- Familiar with the use of Customer Resource Management software
- Interactive communication skills
- Patience and empathy
- Attention to detail
- Client relations
References
Kelley Carroll : Cell 276-692-4107
Logan Tiebout : Cell 540-239-9452
Todd Boothe : Cell 540-838-1544
Murray Joiner : Cell 540-520-6629
Timeline
Hostess
Parkway Grille
08.2021 - 06.2025
Home Care Giver
Aetna
10.2020 - 08.2021
High School Diploma -
Floyd County High School
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