Ryleigh Graves
Ozark,MO
Summary
Proven Host at Texas Roadhouse, adept in customer service expertise and effective time management, enhanced dining experiences through efficient seating strategies and exceptional communication. Achieved significant improvements in service quality and customer satisfaction by implementing a table rotation system and managing high-pressure situations. Demonstrated adaptability and teamwork, ensuring seamless operations and positive guest interactions.
Overview
2
2
years of professional experience
Work History
Host
Texas Roadhouse
Springfield, MO
06.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Host
Lambert’s Cafe
Ozark, MO
08.2022 - 05.2023
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
Ozark High School
Ozark MOSkills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Exceptional communication
- Telephone reception
- Reservations
- First Aid Training
- Customer service expertise
Timeline
Host
Texas Roadhouse
06.2024 - Current
Host
Lambert’s Cafe
08.2022 - 05.2023
Ozark High School