Ryley Tedford
Athens,GA
Summary
Results-driven professional providing customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
12
12
years of professional experience
Work History
Insurance Agent
Shane Dekle State Farm
01.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Calculated quotes and educated potential clients on insurance options.
- Accounted for over $400K in insurance sales in 2023.
Store Manager
Batteries Plus Bulbs
05.2013 - 10.2022
- Provide exceptional service throughout full sales cycle in commercial, retail, and business-to-business environment.
- Increased annual sales to over $1 million for 7 consecutive years.
- Established industry market trends to forecast future sales to ensure appropriate inventory levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Onboarded new employees with training and new hire documentation.
Assistant Store Manager
Polarberry Frozen Yogurt
08.2011 - 08.2013
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Operated store as sole employee, assisting over 75 customers per day.
Education
Bachelor of Science - Family and Consumer Science, Financial Planning
University of Georgia
Athens, GA12.2016
Skills
- Follow-Up Skills
- Professional telephone & email etiquette
- Teamwork and Collaboration
- CRM Software
- Strong interpersonal communication skills
- Great at adapting to new environments and situations
- Dependable and Responsible
- Client Retention
- Organization
Timeline
Insurance Agent
Shane Dekle State Farm
01.2023 - Current
Store Manager
Batteries Plus Bulbs
05.2013 - 10.2022
Assistant Store Manager
Polarberry Frozen Yogurt
08.2011 - 08.2013
Bachelor of Science - Family and Consumer Science, Financial Planning
University of Georgia
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