RYMA DJANE-AHMED
Douglasville,Georgia
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
14
14
years of professional experience
Work History
Claims Specialist
State Farm
06.2022 - Current
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Developed strong working relationships with external partners such as adjusters, and legal counsel, to facilitate efficient claim resolution processes.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Checked documentation for accuracy and validity on updated systems.
Senior Fleet Manager
SIXT Rent A Car
04.2020 - 03.2023
- Oversee and monitor subordinates as well as vendors to ensure that the fleet is maintained in accordance with established standards, within acceptable timeframes, and in a cost-efficient manner
- Ensure that policies and best practices are properly followed
- Oversee all in-fleeting activities including timely new vehicle acceptance, PDI, installation of tags, and other proprietary items making vehicle ready to rent
- Oversee all de-fleeting activities including timely inspection, reconditioning, plate removal, and movement of program and sale vehicles to marshalling centers or auctions
- Oversee all estimate writing, quality checks for repair work performed, and turnback inspections at marshalling centers
- Plan, direct, and monitor preventive maintenance, body repair, warranty, and other repair work for all company rental vehicles and customer service buses
- Select and continuously evaluate vendors (body shops, dealers, and other maintenance-related vendors)
- Collaborate with Branch Operations Management to ensure maximum fleet availability and cohesion between Fleet and Operations
- Provide reports and create presentations as required
- Managing 3rd largest fleet in Sixt US with 3k car fleet, includes 3 locations in Georgia
- Working along with Branch manager at the the busiest airport location (Atlanta) managing 19 RSAs and 10 customer service agents
- Responsible for new hires training and onboarding as well as coaching
- Making sure daily sales and customer service score goals are reached on a daily, weekly and monthly basis
Branch Supervisor
SIXT Rent A Car
05.2018 - 04.2020
Senior Rental Agent
SIXT Rent A Car
04.2016 - 05.2018
Coach Selling Specialist
Dillards -Coach
03.2014 - 04.2016
- Improving the team and facilitating communication among the members
- Creating a sense of ownership within the employees and resolving employee issues, if any
- Communicating the company's purpose, core values, vision to employees
- Ensuring that the employees follow their schedules properly as designed
- Striving for new ways continually, to increase the opportunities of sales
- Facilitating cross functional communication within employees for improved working conditions
- Active participation in the monthly, weekly meetings, and business reviews
- Meeting daily sales goal and exceed it, responsible for optimizing the rental experience by selling extras based on the customer's needs providing exceptional customer service educating our customers on their buying options and serving them with the highest level of respect, professionalism and friendliness, completing daily checklist for the branch as a team lead, making sure each RSA is completing their personal checklist, supporting and helping each member of the team to meet their daily goal and provide exceptional customer service
Coach Selling Specialist
Duty Free Americas- Coach
09.2012 - 03.2014
Midwife
Fares Yahia Hospital
09.2010 - 11.2011
- Examining and monitoring pregnant women
- Assessing care requirements and writing care plans
- Undertaking antenatal care in hospitals, homes and GP practices
- Carrying out screening tests
- Providing information, emotional support and reassurance to women and their partners
- Taking patient samples, pulses, temperatures and blood pressures
- Caring for and assisting women in labour
- Monitoring and administering medication, injections and intravenous infusions during labour
- Monitoring the foetus during labour
- Advising about and supporting parents in the daily care of their newborn babies
- Writing records
- Identifying high-risk pregnancies
Education
Bachelor Of Science - Midwifery And Nursing
School Of Paramedical Science
Miliana05.2010
High School Diploma -
Ferroukhi High School
Miliana05.2004
Skills
- Upselling skills
- Word
- Excel
- Power Point
- Excellent nursing and first aid skills
- Quality management
- Employee Management
- Vehicle Maintenance
- Staff Training
- Fleet Monitoring
- Training and Education
- Effective Communication
- Inventory Audits
- Expense Tracking
- Inspection and Quality Assurance
- Salesforce
Timeline
Claims Specialist
State Farm
06.2022 - Current
Senior Fleet Manager
SIXT Rent A Car
04.2020 - 03.2023
Branch Supervisor
SIXT Rent A Car
05.2018 - 04.2020
Senior Rental Agent
SIXT Rent A Car
04.2016 - 05.2018
Coach Selling Specialist
Dillards -Coach
03.2014 - 04.2016
Coach Selling Specialist
Duty Free Americas- Coach
09.2012 - 03.2014
Midwife
Fares Yahia Hospital
09.2010 - 11.2011
Bachelor Of Science - Midwifery And Nursing
School Of Paramedical Science
High School Diploma -
Ferroukhi High School
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