Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

RYLEE PATTERSON

San Antonio,TX

Summary

Hardworking customer service representative with a strong history of exceeding customer expectations. Sales and service expert with a record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.

Overview

2
2
years of professional experience

Work History

General Manager

Pizza Hut
San Antonio, TX
06.2024 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

Shift Manager/Key Holder

Pizza Hut
San Antonio, TX
04.2024 - 06.2024
  • Monitored sales activities to ensure compliance with company policies and regulations.
  • Ensured proper opening and closing procedures were followed daily.
  • Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.

Team Member

Whataburger
San Antonio, Texas
01.2023 - 12.2023
  • Worked within safety protocols, company policies and OSHA regulations
  • Adapted to operational needs, taking on different roles to support workflow
  • Restocked supplies to keep teams productive
  • Graciously handled conflicts and resolved customer problems
  • Assisted newly hired team members by explaining safety requirements and company procedures and protocols
  • Delivered food and beverages promptly to customers.

Server

Alamo Drafthouse
San Antonio, TX
09.2022 - 01.2023
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.

Education

Northeast Lakeview
San Antonio, TX

Skills

  • Professional Development
  • Safety and Supervision
  • Customer Support
  • Product Knowledge

Volunteer Experience

Teachers Assistant for a Special Needs Program, 08/01/17, 06/30/19, Melissa Highschool, Melissa, Texas, Supported student engagement with implementation of behavior management strategies., Implemented strategies to meet needs of students with variety of disabilities., Maintained consistent and well-coordinated support for students with diverse special education needs., Kept learning environment safe and optimal for students by proactively managing student behavior.

Timeline

General Manager

Pizza Hut
06.2024 - Current

Shift Manager/Key Holder

Pizza Hut
04.2024 - 06.2024

Team Member

Whataburger
01.2023 - 12.2023

Server

Alamo Drafthouse
09.2022 - 01.2023

Northeast Lakeview
RYLEE PATTERSON