Suriya Feto
Grand Rapids
Summary
Excelled in problem-solving and leadership, significantly improving office organization and client confidentiality management. Proactive Front Desk Administrator with a track record of enhancing customer satisfaction at Holiday Inn Express And Suites. Demonstrates a strong customer service focus and adept decision-making abilities, ensuring efficient operations and positive visitor experiences.
Overview
1
1
year of professional experience
Work History
Front Desk Administrator
Holiday Inn Express And Suites
02.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Improved office organization by implementing effective filing systems and document management practices.
Education
Bachelor of Science - Political Science Pre-law & International Relation
Michigan State University
East Lansing, MI05.2027
High School Diploma -
East Kentwood High School
Kentwood, MI05.2023
Skills
- Problem-solving skills
- Customer service focus
- File Organization
- Team Building and Leadership
- Work Planning and Prioritization
- Decision-Making
Timeline
Front Desk Administrator
Holiday Inn Express And Suites
02.2023 - Current
Bachelor of Science - Political Science Pre-law & International Relation
Michigan State University
High School Diploma -
East Kentwood High School
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