Saad Ziad

Oversee daily operations of a merchant services company

• Train and manage sales agents and internal staff

• Responsible for onboarding and development of new agents

• Lead internal workflows across operations and technical processes

• Work with payment platforms including TSYS and Fiserv

• Support expansion and training of remote team (Jordan)

• Mentored junior managers, fostering a culture of continuous improvement within the operations team.
• Monitored budget and utilized operational resources.
• Mentored and coached team members to foster productive and engaging work environment.
• Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.

• Operated and maintained ATM machines, ensuring optimal functionality and minimizing downtime.
• Conducted routine inspections to identify mechanical issues and performed necessary repairs.
• Assisted in troubleshooting technical problems, providing timely solutions to enhance service reliability.
• Collaborated with team members to streamline operational processes and improve efficiency.

• Assisted customers in selecting hardware products, ensuring satisfaction and repeat business.
• Maintained organized product displays, enhancing customer experience and store aesthetics.
• Processed transactions accurately using point-of-sale systems, improving checkout efficiency.
• Developed product knowledge to provide informed recommendations and support customer needs.

• Managed cash register operations and executed customer transactions efficiently.
• Executed local delivery of customer orders to ensure timely fulfillment.
• Supported food preparation and order fulfillment processes to enhance service efficiency.
• Managed inventory restocking and monitored supply levels to ensure operational efficiency.
• Facilitated customer communication and managed order request processing.
• Thrived in a fast-paced environment while managing academic commitments.