Saadia Reynolds
Kafe Leopold
Washington
13
years of professional experience
Dynamic Restaurant General Manager skilled in operations management, team leadership, and enhancing guest relations. Proven track record of driving customer satisfaction and optimizing budget management for significant operational efficiency.
Work History
Restaurant General Manager
4 Years 2 Months- Directed daily restaurant operations, ensuring adherence to quality standards and customer satisfaction.
- Implemented staff training programs, enhancing team performance and service delivery.
- Developed and executed strategic marketing initiatives, increasing brand visibility and customer engagement.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Fostered a positive work environment through effective team leadership and conflict resolution strategies.
- Cultivated relationships with vendors to negotiate favorable terms and maintain quality supplies.
- Led health and safety compliance efforts, ensuring adherence to regulations and promoting workplace safety practices.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Operations and Bar Manager
3 Years 4 Months- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Created innovative cocktail menus, driving customer engagement and enhancing overall experience.
- Developed and implemented staff training programs to enhance service quality and efficiency.
- Managed inventory control, optimizing stock levels to reduce waste and improve profitability.
- Managed staff scheduling, optimizing workforce efficiency and service delivery.
- Cultivated relationships with vendors, negotiating contracts for supplies and services.
- Coordinated marketing initiatives, increasing brand visibility and attracting diverse clientele.
- Planned, organized, and coordinated special events and celebrations.
- Increased nightclub revenue by implementing effective marketing strategies and promotional events.
- Maximized bar profitability through careful menu planning, strategic pricing decisions, and cost-effective purchasing practices.
- Created and maintained relationships with key investors, partners and clients.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Trained workers in service policies, safety requirements and specifics of activities.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
Catering Sales Assistant Manager
4 Years 11 Months- Collaborated with sales teams to secure new business opportunities and increase revenue growth.
- Designed innovative catering menus tailored to diverse clientele, elevating brand presence and customer engagement.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Coordinated logistics for events, ensuring seamless execution and client satisfaction.
- Developed detailed event proposals, aligning with client visions and budgetary constraints.
- Oversaw event staff training, enhancing team performance and service quality during high-pressure situations.
- Implemented process improvements that increased operational efficiency for catering services across multiple events.
- Analyzed post-event feedback to refine future planning strategies and enhance overall guest experiences.
- Coordinated catering proposals, ensuring alignment with client expectations and venue capabilities.
- Assisted in managing vendor relationships to enhance service quality and operational efficiency.
First Class Lounge Manager
4 Years 5 Months- Supervised daily lounge operations ensuring exceptional guest experiences and service quality.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Implemented procedures to streamline lounge workflows, improving overall guest satisfaction.
- Coordinated with cross-functional teams to ensure seamless integration of services and offerings.
- Developed staff schedules optimizing resource allocation during peak travel periods.
- Led a team of bartenders, servers, and support staff to achieve consistently high levels of customer service.
- Developed relationships with vendors, securing favorable terms and high-quality products for the lounge.
- Worked closely with other department managers to implement cross-promotional initiatives that benefited both parties involved.
- Maintained compliance with all local, state, and federal regulations related to alcohol sales and consumption on-premises.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Coordinated with culinary teams to create enticing seasonal menus that catered specifically toward target audience preferences.
Education
Bachelor of Arts - Business Administration And Management
- Honor Roll [Semester and Year]
- Dean's List [Semester and Year]
Skills
Operations management
Inventory management
Food safety
Health code compliance
Budget management
Purchasing and cost control
Staff scheduling
Hiring decisions
Labor management
Event management
Team management
Guest relations
Organization and prioritization
Adaptable
Passion for customer satisfaction
ServeSafe manager
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Restaurant General Manager
Kafe Leopold
05.2022 - 07.2026Read More
Operations and Bar Manager
L2 Lounge and Events Venue
03.2019 - 07.2022Read More
Catering Sales Assistant Manager
L2 Lounge and Events Venue
08.2017 - 07.2022Read More
First Class Lounge Manager
Etihad Airways
02.2013 - 07.2017Read More
University of Maryland
Bachelor of Arts from Business Administration And Management
Read More