Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saani Safiu Mohammed

Antioch,CA

Summary

Dynamic Customer Service Representative with a proven track record at Saham Life Insurance, excelling in relationship building and conflict resolution. Enhanced client retention through tailored policy recommendations and effective problem-solving. Skilled in accurate data entry and committed to delivering exceptional support, ensuring clients navigate complex claims with ease.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Saham Life Insurance
Accra, Ghana
03.2013 - 11.2024
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
  • Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
  • Maintained high standards of customer service by building relationships with clients.

Education

General

Social Welfare Secondary And Technical School
Sunyani, Ghana
06-2008

Skills

  • Customer support
  • Effective listening
  • Problem-solving skills
  • Accurate data entry
  • Relationship building
  • Conflict resolution
  • Microsoft outlook

Timeline

Customer Service Representative

Saham Life Insurance
03.2013 - 11.2024

General

Social Welfare Secondary And Technical School